UI Customer Service Assistant Manager

Job description

JOB TITLE: UI Customer Service Assistant Manager

JOB LOCATION: Singapore
RELOCATION TERMS: Local terms

About Unilever

Unilever is one of the world’s leading suppliers of Beauty & Wellbeing, Personal Care, Home Care, Nutrition and Ice Cream products, with sales in over 190 countries and products used by 3.4 billion people every day. We have 127,000 employees and generated sales of €60.1 billion in 2022.

Our vision is to be the global leader in sustainable business and to demonstrate how our purpose-led, future-fit business model drives superior performance. We have a long tradition of being a progressive, responsible business.

The Unilever Compass, our sustainable business strategy, is set out to help us deliver superior performance and drive sustainable and responsible growth, while:

· 
improving the health of the planet;

· 
improving people's health, confidence and wellbeing;

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and contributing to a fairer and more socially inclusive world.

For more information about Unilever and our brands, please visit www.unilever.com .

KEY RESPONSIBILITIES:

The main responsibilities of the job will include flawless execution of Customer Service to achieve business goals of Top & Bottom-line growth specific to the allocated Customer Groups.

Customer Service

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Deliver superior service levels for the key account

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Work with customer to align 4 Quarter rolling forecast and with supply planning to build month, quarter and annual view of supply/service

· 
Lead conversations with global BG teams to align capacity, allocation, new investments, and commensurate business case inputs to ensure future requirements are aligned end to end

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Work with all SUs to align monthly/quarterly supply and maximize short term delivery

· 
Business partner with Business Development Managers and Customer to unlock supply issues and servicing related concerns – dispatch plan, invoicing, claims, documentations etc.

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Monitor and track Service Rates and devise improvement plan through Loss Tree analysis

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Work with Capabilities team on several system/tools improvement projects

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Order prioritization, backlog orders review, carry forward and exceptions’ management

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Provide inputs to planning team for customer and order prioritization in case of constrained supplies

· 
Handle exceptional orders and less than lead time orders as per the strategic needs of the business

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Review Orders vs Supply Plan & communicate: Monitor Orders and communicate proactively with the customer on any potential issues in dispatching the perfect order

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Claims: All Supply Chain related claims, returns, refusals from the customer are to be handled appropriately. Lead the investigation and closure of cases

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Order accuracy & hygiene: Work with the customers to ensure that accurate orders are released to the planning team as per agreed timelines

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Provide timely feedbacks and updates to customer queries and circulate timely reports, conduct review meetings, calls on case to case and regular basis for smooth operations

Savings

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Identify savings opportunities in current product portfolio and drive efficiency improvement programs

· 
Manages network for product related savings programs with cross functional teams

The roles of duties are not exhaustive and may change according to business requirements.

SKILLS AND QUALIFICATIONS REQUIRED:

· 
Customer service experience in international B2B supply chain setup

· 
Above par excel & commercial acumen

· 
Excellent logical reasoning Skills

· 
Good Communication Skills

TO APPLY

Please apply online by clicking on the “Apply” button. Your application will be reviewed against our requirements. Should you not meet our immediate requirements, your profile will be registered in our talent pool system, and we will match your profile to suitable future vacancies.

You will be able to access your status update through the candidate tracking link.

Thank you for your interest and application.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.