Sales Operations Manager

Job description

Main Purpose of the Job

Sales Operations is responsible for a smooth and cost-effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the sales organisation, thus enabling account, field and customer marketing teams to focus on core selling roles.

Job Summary

Smooth delivery of current month target

· Ensure end to end coordination of order to cash among sales team
· Customer payment and order release follow-up
· Running DBR (Replenishment model)
· Follow-up with field team and customers for on time payment

Customer Claim management

· Ensure smooth processes are in place to ensure on time clearance of claims
· Coordinate among various functions (GTM, finance and sales field)

Sales control and governance

· Manage team of independent auditors
· Drive compliance across all distributors and identify areas for improvement
· Prepare structured audit report
· Ensure proper documentation and closure of actions
· Audit network management
· Develop interactive dashboard to share insights of the audit
· Coordinate logistics to ensure smooth audit operation

Key Requirements

· Minimum of two to three years working experience within the sales function
·
Strong experience in designing and managing processes

· Business planning experience
· Project management experience
· Customer Facing Experience
·
Finance Experience is an added advantage