Sales Excellence Operations Manager

Job description

MAIN JOB PURPOSE

To enhance governance of sales function with strong focus on building long-term capabilities while managing daily operational efficiency. Sales operation is responsible for a smooth and cost-effective operation between the company, customers and specific third parties. The role is also responsible for developing consistency and coherence on the day to day operations of the sales function, thus enabling account, field and customer marketing teams to focus on core selling roles.

JOB SUMMARY

Align with Trade strategy

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Supports setting the process and contribute to the definition of national trade strategy, customer value assessment and trade terms structure.

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Coordinate pricing.

Business processes &operating guidelines

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Ensure smooth processes are in place to deliver; retail strategy, CBP/CMP, CD input into S&OP, Annual negotiation strategy, OpCo and assortment

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Setup and structure all the CD business strategy

Methods, tools, systems &data

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Maintain and implement supporting tools (legacy CD IT tools as well as new development), Customer hierarchy, Sales reporting model, EFOS data and support customer service

Communication, Information and training

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Manage and facilitate internal and external CD communications

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Provide all CD information for field sales, other CD roles and other departments

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Identify needs and roll out training programs

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Designs and implements sales incentives model

3 rd Party management &in-store execution

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Manage contracts and execution of merchandising agencies providing in store execution and data measurement.

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Responsible for distribution of PoP materials

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Monitor and improve overheads

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Manage CD national and local events.

KEY REQUIREMENTS

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University graduate

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Minimum 2-3 years working experience within sales functions in FMCG environment

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Strong experience in designing and managing sales processes

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Business planning experience

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Project management experience

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Customer facing experience