Project Delivery Manager

Job description

Job Title: Project Delivery Manager

Salary: Up to £64,000, Car Allowance £7,200

Benefits: Bonus, Pension, Healthcare, Agile Working

Location: Port Sunlight, Wirral UK

Travel: Minimal

Business Context and Main Purpose of the Job

Unilever is the global company behind powerhouse brands such as Dove, Persil, Flora and PG Tips. The Unilever corporate strategy (The Compass) sets out an ambitious growth and sustainability objective for Unilever: to double in size and become an €80bn business by 2020, while cutting our environmental impact in half at the same time.

Technology in Unilever is at the forefront of genuine globalisation. Technology touches every part of our organisation enabling our business to move faster and with more confidence than ever before. As the pace of business gets faster, and as consumer behaviours evolve more rapidly, technology is the way we create competitive advantage for Unilever.

As part of Employee Services Technology (EST) , the devices and software tools that we provide to our people across Unilever are a critical component underpinning our ability to win in the market and achieve the goals of Compass. Whether it's the phone in their pocket, the laptop on their desk, or the email in their PC, everyday, people all across Unilever, rely on us to provide the basic tools they need to get their jobs done.

Our vision is straightforward: we want to make the working lives of our employees better every day by putting people at the heart of everything we do. As part of one dedicated team pulling in the same direction, your work will help turbocharge productivity across Unilever by enabling people to focus on their jobs – not on struggling with the technology.

People Support Services

People Support Services underpin everything Employee Services – Technology does, it is accountable for the operation and continuous improvement of end user support of the services delivered by Employee Services Technology. The aim of the People Support Services team is deliver a connected support model, seemlessly driving up user experience for our people .

People Support Services – Demand & Capability Delivery Manager

The – Demand & Capability Delivery Manager is responsible the end to end delivery of the full portfolio projects covering onboarding of new capabilities into People Support Services and the implementation of enhancements to the service.

The role will be responsible the definition, implementation and management of the onboarding and project delivery process across PSS, ensuring alignment with broader Unilever GPMO processes.

The role is responsible for managing the full portfolio of projects, including demand delivery resourcing and financial forecasting, tracking and where appropriate cross charging. The role is supported by an overarching PMO demand management team and process.

The role will be responsible for the full lifecycle of projects from inception to delivery including Design, build, test, release to production and post go-live support.

The scope of the role includes delivery predominantly into the following technologies: BMC Remedy, Salesforce, BMC Atrium as well as specific technology to support channels such as webchat from BoldChat.

The role holder will work closely with the relevant operations managers to ensure that the new capabilities are designed in line with the service model and transitioned into service without service impact.

The role work closely with the service architect and solution lead to ensure that new capabilities are delivered in accordance with the technology and solution standards and aligned to the technology roadmap agreed with CTO.

The holder will need to work closely with the Portfolio team to ensure that new capabilities delivered align with the current process standards and model.

Work autonomously with clear direction and within defined area of responsibility

Influence peers, stakeholders and suppliers to ensure the successful delivery of the portfolio.

Operate in a complex IT environment and deliver into a highly complex, integrated and interdependent technical landscape.

Communicate fluently orally and in writing and be able to present complex technical information to both technical and non-technical audiences.

Plan, schedule and monitor work activities in order to meet time and quality targets. Absorb rapidly new technical information and apply it effectively.

Have a good appreciation of wider field of information systems and customer service, its use in relevant employment areas and how it relates to the business activities of the employer or client.

Proactively build partnerships with business functions and stakeholders to understand business imperatives and drivers, and subsequently shape a roadmap that deliver value and growth opportunities through relevant application of technology and process.

Plan and coordinate a portfolio of activities to ensure alignment with Compass strategy and convergence with relevant Capability / Service strategies

Review and assess BOSCARDs and Charters as required.

Manage the demand into the Funnel by ensuring alignment with Compass Strategy, and providing prioritisation information to Governance Groups.

Track all portfolio activities against the plan, providing regular and accurate reports to stakeholders, as appropriate, and manages stakeholder expectations.

Accountabilities

The role will manage a team of four internal resources plus contractor project managers as required and will be accountable for the following:

The ongoing management of a cross platform delivery process for the delivery of new capabilities onto People Support Platform

The management of a 1 - 2 year portfolio with the delivery of an estimated 20 and 40 small to medium sized projects per year:

Ensuring all project delivered through the portfolio are done so in line with best practice project management discipline and GPMO processes

Reporting directly at the portfolio level and through PMs at the programme level

The management of AD providers to deliver the above capabilities, ensuring Unilever gets the best price for the delivery of new capabilities

The co-ordination management and execution of a release process for deploying into the environments

The financial management and charging model for the delivery of project activity

Ensuring all projects are robustly tested using a standardised and repeatable test process

Ensuring all projects follow the application transition to service processes as well as ensuring technical IT change management processes are followed

Ensuring project delivered by this team are done so on time and in agreed budgets

The management and where necessary timely escalation of cross PSS services risks and issues which are escalated from projects in the portfolio

Relevant Experience

·  Portfolio Management
·  Programme Management
·  Project Management
·  Project forecasting
·  Stakeholder management
·  Project Financial Management

Leadership Behaviours

Bias for Action

Growth Mindset

Accountability and responsibility

COMPANY OVERVIEW

Unilever is a global Fast-Moving Consumer Goods company in the UK and Ireland. We are already on target to achieve our huge ambition to double the size of our business globally whilst reducing our environmental impact. We are growing our business and also doing what is right for our consumers, community and environment. We are developing brands for people's lives today and for the changing environment tomorrow - making sustainable living commonplace.

Working at Unilever means that you get to take part in this exciting journey and work with amazing people who are really passionate about our large portfolio of famous brands. We want to improve billions of lives and you too can join us in making a sustainable difference.

HOW TO APPLY

Hear stories from our Unilever Makers and understand how you can start your own Unilever career at: http://www.unilever.co.uk/careers-jobs/professionals/.

Or to apply now, click on “Apply to this job”. All candidate applications are reviewed in accordance with the criteria outlined for the job role. Please note that the closing date for the receipt of applications is 12 th April 2016.

Candidates who have applied online can track their application through the candidate tracking link or, if you have any additional queries, you may contact the Recruitment hotline number on 0800 0284390.