Pricing Claims Specialist

Job description

Company Profile:

At Unilever you are more than your job title, you are part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us.

We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann's and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry's, The Dollar Shave Club and Surf.

Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you're having in the work you do - every small thing counts.

Job Scope:

The purpose of the role is to ensure On-Time-In-Full delivery of day to day tasks related to logistics and pricing claims analysis and its resolution while continuously simplifying and harmonizing claims resolution process. The role also requires establishing processes to ensure eliminating price discrepancies at order level.

Roles & Responsibilities

Logistics Claims - Claims management

· Review, Analyze and solve all logistics claims

· Assess whether claims are compliant or not with agreement or established business practices

· Contact relevant stakeholders (Supply Chain, Sales, etc.) for additional information

· Inform Customer Facing Specialist to contact customers to get clarifications or communicate rejections

· Request Order Entry to create a Credit Note/ return order if needed

· Ensure billing of logistic claim is performed and related Tax document (Tax Invoice) is printed by Billing Specialist

· Inform Cash Application Specialist to match and clear the credit/debit on the customer account

Pricing Claims - Claims management

· Review, Analyze and solve all pricing claims

· Identify recurring issues and ensure they are properly addressed

· Analyze and solve pricing differences identified on orders

· Assess whether on-invoice pricing claims are compliant or not

· Review Pricing Repository whether claims are valid and update claim accordingly

· Create Credit Note/ Debit Note and inform Cash App Specialist / Billing Specialist for further processing

Other Accountabilities

· Issuance of Credit notes for the all the customers requiring the Tax documents to be issued by Unilever

· Prevent repetitive issues through root cause analysis

· Reduce claims resolution time

Key Competencies & Skills:

· Bachelor's degree in Finance/Accounting
· 1-4 years of experience in pricing, claims management, logistics claims
· Strong working experience in SAP
· FMCG/multi-national experience is a plus
· Strong communication and English language skills