Performance Delivery Assistant Manager

Job description

ABOUT UNILEVER IN KATOWICE

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

CATEGORY/FUNCTION INTRODUCTION

UniOps is focused on transforming the way we work to create exceptional experiences across Unilever’s wider ecosystem encompassing markets, customers, employees and Partners. Through leveraging connected technology, third-party Partner skills and expertise and reimagining our processes we will ultimately unlock growth and ensure a superior customer and employee experience.

This is a new and exciting opportunity to play a role in delivering performance for Customer Operations to European markets & categories. The Performance Delivery Assistant Manager role sits within the Project & Performance Delivery Team (PPDN) which will work with our European Markets & Categories and selected Partners (including Genpact, IBM and Capgemini) to deliver value across all customer operations activities from planning through to collection of cash. The- team will focus on ensuring end to end processes, enabled by key technologies and ways of working across this eco-system to deliver value and better business outcomes.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are passionate about Planning (supply planning or demand planning) then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

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Assure and govern the performance delivery of the services/partner in PLAN pillar space

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Focused on driving effective process governance and efficient end-to-end service delivery with partners

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Own relationship and escalation matrix with partner on behalf of iOPS teams

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Partner with MSO and UEBV L1 teams (Plan leads, CPMs, IPDs etc.)

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Accountable for delivery of business outcomes and achieving critical business metrics in SLA on monthly basis

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Ensuring all foundations of Operational Excellence are in place and there are clear daily/weekly operational drumbeats

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Ensuring that all critical tasks as per SOPs and iOPS design are being performed by the HUB teams to superior level of execution  

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Fostering one team culture between Unilever and partner teams

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Establish and drive KPIs and SLA measures that are fully representative of the operations and UEBV & MCO’s perception of the services

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Supporting in-market teams on managing and escalating disputes, performance issues and customer related claims (internal and external)

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Driving performance improvement and step-change transformation with the Partner network, through analytics and automations

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

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Strong background in Planning (supply planning or demand planning)

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Experienced in working with virtual teams and across a diverse mixture of cultures.

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Programme / project management experience – experience in transition of processes 

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Understanding and excellent application of Analytical tools. Microsoft Excel & PowerPoint capability would be highly desirable

Skills

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Business acumen and customer centric mindset

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Vendor management skills and partnership mindset

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Demonstrable Agile mindset and capabilities

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Ability to drive change 

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Strong personal accountability for delivery

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Ability to work effectively in both independent and diverse multi-task team environments 

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Strong English language skills written and spoken

Leadership

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You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

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As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

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Critical SOL (Standards of Leadership) Behaviors

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PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

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PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

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CONSUMER LOVE : Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

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PURPOSE & SERVICE : Has humility, understanding that leadership is service to others, inside and outside Unilever.

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AGILITY : Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

WHAT WE OFFER

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Hybrid work and flexibility

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Opportunities for the development and improvement of qualifications

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Sharing the cost of professional training & courses

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Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many others

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Extra days off to take care of yourself and others

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Unilever store - Our products at attractive prices

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.