People Experience Lead - BUD

Job description

HR People Experience Lead (PEL) – BUD

MAIN JOB PURPOSE:

The People Experience Lead (PEL) is the primary contact for all Binzagr Unilever Distribution Office line managers and employees for a better experience through key employee moments such as on-boarding; role move; time off; etc. They work with various teams within the HR network to enable a smooth end-to-end employee experience for employees' day-to-day HR needs.

PEL is responsible for ensuring that employee policies, practices and programs are consistently applied and aligned with labor law regulations. PEL also plays a key role for knowledge management and feeding insights into enhancing artificial intelligence of the technology platforms.

JOB SUMMARY

· Ensure each employee has a great experience in any of the Key Employee Moments.

· Is the single point of contact for employees and line managers regarding all queries relevant to HR systems and processes; to enable a flawless end-to-end experience for day to day HR needs.

· Takes a proactive, strategic approach to employee relations by identifying employee relations trends, recommending solutions that address root-cause of issue and taking actions for execution.

· Works closely with the HR Business Partner, Payroll, Reward, Global Mobility, Data Specialist and Talent Acquisition Team, and provides support and subject matter expertise to recommend appropriate action to resolve disputes.

· Ensures that our employees and line managers experience the best we have to offer, using client-facing, customer care; problem solving, and analytical skills to ensure tasks are actioned to the highest possible standard.

· Responsible for ensuring consistency of employee policies, practices, and programs.

· Ensures alignment of HR policies and procedures with the KSA Labor Law.

· Provides operational support and guidance on performance improvement, disciplinary, grievance, absence, redundancy processes, etc. in line with local governance and legislation; this includes case management of these examples through to conclusion.

· Works with internal HR team to ensure policies/processes are updated.

· Supports in knowledge management and feeding insights into enhancement of technology platforms.

· Anticipates needs and issues by leveraging technology, analytics and automated notifications.

KEY REQUIREMENTS

· Bachelor's degree in Management, HR or any related field.

· 3-5 Years working in HR Operations.

· Background in employee relations and case management.

· Comprehensive knowledge in the KSA employment & Labor Law.

· Customer care mindset

· Excellent interpersonal skills

· Proactivity

· Strong problem solving

· Attention to details

· Result orientation

· Ability to work independently and in a teamwork environment