IT Support Technician

Job description

IT Support Technician, Helsinki

We are looking for an onsite IT Support Technician to join our new Nordic IT Support function. In this role you will primarily be the one giving premium support to the Finnish business. Since you will be part of a Nordic team, you also on certain occasions needs to be able to support stakeholders across all our Nordic countries (Sweden, Finland, Denmark and Norway).

The Nordic team consist of 4 IT Support Technicians, based in Sweden, Denmark and Finland. The Finnish role is based at the Unilever Office in Helsinki, Vallila.

About the role
The IT Support Technician act as a deskside support expert and is responsible for computer hardware, software (location specific or global), mobile devices, peripherals and virtual support in both office and factory. You own the resolution of desktop or laptop related incidents, service requests, connectivity issues and software issues.

Responsibilities
· Resolve and close incidents/service requests as per help desk procedures and allocated timeline. Also, provide investigation and diagnosis
· Log relevant incident/service request details per help desk procedures and ensure that tickets are updated until issues are resolved
· Channel requests for help to the appropriate functions for resolution, monitor resolution activity and inform clients of its progress
· Conduct IT training for Users, e.g. present and educate within IT solutions, methods and tools to increase Users efficiency
· Liaise with clients, other IT support groups and 3rd party providers when necessary
· Coordinate spare asset inventory maintains and asset management for all devices
· Enforce client device policies and related procedures
· Assist with IT security issues and virus elimination
· Manage small and low risks IT projects at location


Requirements
· Previous experience from working in an IT-support function or similar
· Good knowledge within Windows, Office 365 and within OS deployment. Experience of Remedy Ticketing Systems is a plus
· Driver's License, since you on occasions have to travel to our factory sight
· Willingness to travel to other Nordic countries on rare occasions
· Fluent in Finnish and English, both spoken and written. Swedish skills are considered an advantage.
· Relevant certifications are a merit

Could this be U? To thrive in this role, you need excellent customer interface skills. This means you are a good communicator with great understanding of customer satisfaction, principles and practices. In this role you will also handle a variety of documentation and write technical support documentation, therefore good organization and time management skills is a must. Solving incidents correctly and efficiently also requires good analytical and problem-solving skills.

Since you will be part of a new Nordic team you need to be a team player and able to step in whenever your support is needed. At the same time, you also need to take accountability and responsibility for your own work. Therefore, a flexible mindset is required, and you need to adapt to changes, improvise and come up with new ways of working.

What's in it for U? In this specific role we offer you the chance to be part of building up something great within a totally new function. This new setting also offers you the opportunity to put your own stamp on the specific role. Unilever is a global business with a lot of opportunities, the only thing stopping you from developing yourself is your own mindset.

Apply today!
Does it sound exciting? Apply today and send in your application as soon as possible. The application deadline is 2 nd of September 2018. You apply on https://www.unilever.fi/careers/ Please upload your CV (and cover letter if you prefer) in PDF. Keep in mind that the position might be filled before the last day of application. We embrace diversity in our workforce, this means giving full and fair consideration to all applicants.

If you have questions regarding the recruitment process, please contact Talent Advisor Tiia Tynys until 22 nd of August. From 23 rd of August please contact Talent Advisor Heidi Hansen: