IT Analyst CD & IM

Job description

Unilever is currently hiring for a IT Analyst for Customer Development based in BSD, Tangerang, Indonesia

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. We are looking for talents that would like to join this exciting journey with us.

Our Geo IT team is looking for someone as IT Analyst for Customer Development of Unilever Indonesia.

If you are someone who loves to solve challenges then we would love to hear from you!

What can you expect from the role?

Innovation

·  Together with IT Business Partner – Manager maintain communication with the business regarding business process improvement initiatives.
·  Assist IT Business Partner – Manager to Identify and respond to opportunities for providing IT products and services that will help business team achieve its business objectives.
·  Assist IT Business Partner – Manager to carry out business impact assessment of improvement or new implementation projects, to determine how changes from the current to the future processes and structures will affect business ways of working.
·  Work closely with CD Excellence and Global IT in assessing business requirements. 
·  Maintain technical awareness at a level where alternatives can be analyzed, modelled, and classified according to technical feasibility and performance.
·  Assist IT Business Partner – Manager to assess the risks, costs, and potential benefits of alternative business process designs.

Solution Delivery, Support, and Compliance

·  Assist IT Business Partner – Manager to deliver projects from IT side as per agreed requirement and timeline, and ensure proper documentations are in place.
·  Lead testing activity by coordinating End Users, Global IT, and Supplier to ensure testing is completed as per agreed timeline.
·  Assist IT BP Manager to run process workshops, conduct discussion with business users and user trainings to support establishment of user champions in each function.
·  Assist IT BP Manager during post implementation review where benefits are being delivered and measured.
·  Assist IT BP Manager to define and agree Service Level Agreement (SLA) with the business.
·  Ensure solution delivery from Global Team comply with the agreed SLA, escalation to higher level when needed.
·  Analyze issues occurs post implementation, identify and propose improvement plan to avoid repetitive issues.
·  Reviewing and revising application performance criteria to match changing business demands.
·  Assist IT BP Manager to ensure full compliance to IT Frameworks and information security standard for all projects being managed.
·  Assist IT BP Manager to ensure BAU running with minimum disruption.

Does this sound like you?

·  1-4 years of experience in IT analyst role.
Fresh graduates are welcome to apply, but someone with experience is preferred.
·  Project Management
·  Analytical mindset
·  Business Partnering
·  Problem-solving
·  Business As Usual (BAU) Support Manner

Why Unilever?

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

Note: Unilever embraces diversity and encourages applicates from all walks of life! We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.