IT Analyst ( 1 Year Contract)

Job description

Position: IT Analyst

Terms: Temporary Contract-1 year

Location: Ethiopia

Main Job Purpose

The main purpose of the IT Analyst role is to act as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.

Job Summary

BUSINESS PARTNERING
· Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan
INNOVATION ACTIVATION
· Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
· Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects
LEGACY & HERITAGE SERVICES
· Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility
· Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs
· Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
· Effectively work with and manage vendors in delivery of application management of L&H Applications
· Assist with communication and resolution of Incidents for L&H applications
· Input to review of L&H services within area of responsibility and help develop action plans for these.
EXISTING GLOBAL IT SERVICES
· Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
· Align with Unilever standard operating practise in delivery of IT Services
· Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
· Contribute to implementing key actions to address service improvement areas
· Inputs to and helps define Geography demand for Services and communicates these to Service Lines
· Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
· Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
· Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
IT COSTS, PROCUREMENT & CONTROLS
· Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors
· Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
· Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility
COMPLIANCE & DRP
· Adhere to governance & compliance framework
· Support Execution of DRP plans as appropriate within area of responsibility
PMO
· Work with country manager to ensure input of key PMO activities for projects such as project status and clarity processes occur on time
OTHER KEY RESPONSIBILITIES
· Work with 3P in Geography as appropriate
· Deliver activities to best leverage IT within area of responsibility

Key Requirements

· Bachelor's degree in IT or a related field.
· 3 years minimum relevant working experience as an IT Analyst in an FMCG environment
· Desirable experience in;- Project Management, ITIL V3 Foundation or higher and Networking certification e.g. CCNA, CCNP
· Reports design with crystal reports or click view.
· Microsoft Structured Query Language Database skills
· Computer Networking
· Client focused and support orientated
· A logical and systematic approach to problem resolution across a broad spectrum of technologies
· Communication and interpersonal skills, both written and verbal
· Analytical decision-making skills
· Of added advantage will be relevant experience with IT systems; SAP background, working with vendors; active agile usage and experience in African markets