Information Technology Analyst

Job description

Position: Information Technology Analyst

Function: IT

Scope & Terms: Local, Permanent

Location: Kericho, Kenya

Main Job Purpose

The main purpose of the IT Analyst role is to act as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.

Job Summary

BUSINESS PARTNERING

· Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan

INNOVATION ACTIVATION

· Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
· Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects

LEGACY & HERITAGE SERVICES

· Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility
· Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs
· Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
· Effectively work with and manage vendors in delivery of application management of L&H Applications
· Assist with communication and resolution of Incidents for L&H applications
· Input to review of L&H services within area of responsibility and help develop action plans for these.
· Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility.
· Ensure high level understanding off overall system architecture well understood and documented.
· Ensure IT analyst help file /playbook exist for all L&H within scope of responsibility.

EXISTING GLOBAL IT SERVICES

· Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
· Align with Unilever standard operating practice in delivery of IT Services
· Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
· Contribute to implementing key actions to address service improvement areas
· Inputs to and helps define Geography demand for Services and communicates these to Service Lines
· Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
· Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
· Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
· Escalate unresolved incidents on the basis of criticality to the IT Manager
· In the case of relevant incidents impacting core business processes, work together with the functions in order to activate BCP to minimize disruption
· Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems
· Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved

IT COSTS, PROCUREMENT & CONTROLS

· Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors
· Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
· Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility

COMPLIANCE & DISASTER RECOVERY PLAN

· Adhere to governance & compliance framework
· Support Execution of Disaster Recovery plans as appropriate within area of responsibility
· Work with third party in Geography as appropriate

Key Requirements

·
3 years minimum relevant working experience as an IT Analyst in an FMCG environment

·
Desirable experience in; Project Management, ITIL V3 Foundation or higher and Networking certification e.g. CCNA, CCNP

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Of added advantage will be relevant experience with IT systems

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Sage X3 background, working with vendors; active agile usage and experience in African markets.