GTM Quality Assurance

Job description

GTM Quality Assurance

Salary - Competitive

About us!

We are on a mission to help people eat healthy and to reduce carbon footprint through the power of plants ! If you would like to join us, read on!

Do you know your Kale from your Quinoa or the difference between a Flexitarian to a Regenerative Grazer? We are looking for top talent for an exciting new movement within the Food Industry.

On Friday 15 th December , it was announced that Unilever was to sell the Spreads business to KKR and the transfer of ownership is expected to take place in July 2018 . KKR are committed to supporting the business' growth ambition, whilst continuing to follow Unilever's responsible sourcing policies , including working towards the goal of sourcing 100 per cent sustainable palm oil by 2019.

Your Role

The Go to Market Quality role works within a Business Unit within the European region. The role is focused on quality in market related operations, implementing, executing, improving and providing technical quality support to warehousing, transportation, repacking and customers for QMS (Quality Management System compliance), regulatory compliance, care line support, fragility pyramid, co-ship/co-store, on shelf quality assessments and incident management. The role reports to the European Quality Manager and dotted line to the Go to Market Supply Chain lead.

Your Main Responsibilities: -

· Supports efforts to drive Quality Improvement in complaints related to PRQS issues with marketing, sales and rest of supply chain

· Initiates activities aimed at managing quality issues with customers and channels including rejections, complaints, technical support, product handling and customer waste reduction

· Provides Quality requirements for physical product returns from customers and provides disposition approval (where needed)

· Prepares leadership reports and communications regarding quality issues in logistics, country and manufacturing operations that affect the cluster and ensures improvement plans are in place and monitored through regular review

· Monitors, aggregates and analyzes market place and overall product quality data from multiple channels (e.g. consumer & customer care lines, shelf inspections, warehouse & re-packer data, employee observations etc) to prioritize, escalate and initiate Q improvement activities as appropriate

· Supports Quality improvement projects within cluster for business complaints, cold chain, and CRQS using data analysis, workshops & toolkits

· Provides interface with care lines for customer and consumer alert triggers and feedback data

· Ensures regular market place on-shelf product assessments are carried out (CRQS evaluations), data is analyzed and improvement projects are activated and followed up

· Links Quality requirements into Perfect Store initiatives

· Spends time in market to understand customer and merchandising processes and to identify and activate opportunities for improvement

· Provides coaching and input to warehouses, manufacturing sites , assemblers / re-packers and corporate office teams during external regulatory body audits & inspections (with input from Regulatory Affairs and Legal)

· Leads / participates in Quality Expert interventions (e.g. Operational Quality Reviews, HACCP workshops, Training events, etc.)

· Ensures re-codification of product required for export (as needed)

· Raises issues and drives improvements for import / export with supplying BU

· Ensure local registration of import product to comply with legislation

· Initiates and prepares Inter-company Quality documents for cross border, validates first shipment quality and monitors on-going quality of FG received

· Ensures instant shelf audits are completed for new innovations and promotions to provide timely feedback

· Defines Quality requirements for Licensing & Franchise contracts through Quality manuals and written standards and ensures regulatory compliance

· Reports all market place non-conformances (A, B, C incidents) using UL IT tools

· Supports Central Quality Incident management in BU for market place incidents and follow up actions

· Participates in cluster Quality committee that provides disposition decisions for non-conforming products

· Deploys UL Quality strategy, governance and goals through BU specific projects and targets

· Develops Quality links to strategies of BU SC organization

· Supports preparation of standards training materials (lead by Central Quality)

· Provides Quality leadership to influence Quality culture through activities to create passion for products and brands, visibility for quality, quality messaging in non-SC company initiatives and coaching of cross-functional leadership across BU

· Represents Quality in Cluster at SC leadership meetings for cluster, country/ MCO, Logistics and other SC leadership teams

· Your Personal Power! At BCS we want you to bring your ideas, your motivation and desire to succeed! This part of the role is up to you to complete.

Skills and Experience Required:

· University degree in technical discipline or general sciences

· Quality, Logistics or Customer Service experience

· CAPA, RCA, 5 Why problem solving workable knowledge is a plus

· Experience in SAP , SAP QM systems and other programs essential for Quality analysis such as Microsoft Excel, PowerPoint, Word, Visio, etc. and warehouse traceability systems is a plus

Culture

We are a highly entrepreneurial fast-paced team running a multi-billion Euro business across 60+ countries with the mind-set of a start-up! We are agile, creative, fast-to-market and obsessed with customers and consumers.

If you are an entrepreneur at heart and have a passion for winning, a strong understanding of the CPG business, and would like to join us, apply and speak to one of our Talent Matchmakers!

APPLICATION PROCESS

Online Application >> Digital Interview >> Face to Face Interview >> Job Offer

Please note: As part of the job application, you will be asked to complete a brief online application form. Completion of the form is required in order to be considered. Please allow yourself enough time to complete the application form as when filled out partially or not at all it may adversely affect the progress of your application. Please be aware that you will have to complete the form at once as you will be unable to return to it later.

For further information about this position please call: 0800 0284390. Please do not contact this number if you are an agency/third party. This number is strictly for candidates only.