EU Performance Delivery Assistant Manager

Job description

Job description:

UniOps is focused on transforming the way we work to create exceptional experiences across Unilever’s wider ecosystem encompassing markets, customers, employees and Partners. Through leveraging connected technology, third-party Partner skills and expertise and reimagining our processes we will ultimately unlock growth and ensure a superior customer and employee experience.

This is a new and exciting opportunity to play a role in delivering performance for Customer Operations to European markets & categories. The Performance Delivery Junior Manager role sits within the Project & Performance Delivery Team (PPDN) which will work with our European Markets & Categories and selected Partners (including Genpact, IBM and Capgemini) to deliver value across all customer operations activities from planning through to collection of cash. The- team will focus on ensuring end to end processes, enabled by key technologies and ways of working across this eco-system to deliver value and better business outcomes.

Main purpose of job:

This role will have two primary responsibilities:

1. work closely with the Performance Delivery Manager; accountable for the delivery of Planning services from one of the iOPS partners (Capgemini) for full European scope which includes: Demand Planning, Master Data and Material Requirements Planning (MRP) services; ensuring the future operational capabilities and capacity with the Capgemini are created and successfully governed across the entirety of the end to end customer operations processes. 

2. in addition, the role would also support the Kato Business Hub (operated by our partner Genpact) in delivering transformation activities in the area of Planning, especially in the area of Market planning and Demand Planning, working closely with PPDN Transformation manager & LDT (Lean, Digital Transformation) team from Genpact.   

WHAT YOU CAN EXPECT FROM THE ROLE?

Performance Delivery scope:

· 
Assuring excellence in Service Delivery to the countries & categories from the 3rd party partner (Capgemini), through processes aligned to Unilever way of working

· 
Establish and drive KPIs and SLA measures that are fully representative of the operations and UEBV & MCO’s perception of the services

· 
Supporting in-market teams on managing and escalating disputes, performance issues and customer related claims (internal and external)

· 
Driving performance improvement and step-change transformation with the Partner network, through analytics and automations

· 
Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with the EU iOps and Partner.   

· 
Develop robust and effective BCP.   

Transformation lead SPOC:

· 
Understand at a granular level the market/demand planning processes, operated by Kato Hub planners, and help lead standardisation & harmonization of the processes across markets, together with Genpact OPS and LDT teams.

· 
Understand the current inefficiencies in the process and identify and lead transformation projects with the aim to improve operational excellence, KPI improvement together with GP OPS and LDT teams.  

DOES THIS SOUND LIKE YOU?

· 
Business acumen and customer centric mindset

· 
E2E function agnostic integrator (non-silo mentality)

· 
Vendor management skills and partnership mindset

· 
Demonstrable Agile mindset and capabilities

· 
Ability to drive change 

· 
Strong personal accountability for delivery

· 
Previous demand planning experience would be highly desirable

· 
Ability to work effectively in both independent and diverse multi-task team environments 

· 
Experienced in working with virtual teams and across a diverse mixture of cultures.

· 
Strong English language skills written and spoken

· 
Programme / project management experience – experience in transition of processes 

· 
Understanding and excellent application of Analytical tools. Microsoft Excel & PowerPoint capability would be highly desirable

WHAT WE OFFER

· 
Hybrid work and flexibility

· 
Opportunities for the development and improvement of qualifications

· 
Sharing the cost of professional training & courses

· 
Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, and many others

· 
Extra days off to take care of yourself and others

· 
Unilever store - Our products at attractive prices

#LI - Hybrid

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.