Customer Service Analyst-Bilingual French

Job description

CPFR Analyst

The Customer Service Analyst is the primary point of contact for customer Replenishment. The role is critical to developing a high quality relationship with this supply chain driven customers, and plays a vital internal role supporting sales growth and driving operational efficiencies while working collaboratively with Supply and Demand Planning and Customer Development. The analyst is responsible for managing the process of order to cash including the validation & execution of incoming customer orders.

Position Responsibilities:

· Validate & execute orders for quality data including product files, SAP master & customer data, pricing discrepancies, order date alignment for truckload consolidation, etc.
· Direct contact to customer replenishment buyer. Establish and maintain a positive relationship in problem resolution. Work with Customer Service Manager to identify possible improvements to help leverage capabilities.
· Links closely with CPFR, demand planning and customer development to identifying gaps for seamless order execution.
· Ongoing reviews with Customer Development on upcoming promotions, critical stock issues, cut information on sales orders.
· Run SAP reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence, etc.
· Utilize customer web based information site for order tracking, order receipt, etc.

Challenges:

· Evaluating trade-off of time, cost and service to satisfy both Unilever and its customers.
· Participate in the execution (either pilot or full roll-out) of new programs
· Manage the order-to-cash/logistics flow with both a direct and potential brokered organization.
· Balance Terms-of-Sale compliance with traditional service level KPIs
· Conflicts/issues in shipping and delivering orders complete and on time.
· Management of multiple of customers, shorter lead times, high volume, quick response, and higher customer expectations.
Education and experience:

· Undergraduate degree in Logistics or Business related fields
· Experience: 2-5 years of relevant Sales / Logistics / Supply Chain Planning.
· Fluent in French spoken and Written
· SAP Experience is a MUST
· APICS Certification or retail Supply Chain Certification a plus
Skills:
· Strong interpersonal skills and leadership ability
· Strong Microsoft Excel skills
· Demonstrated ability to work collaboratively with cross-functional teams
· Strong planning, project management skills.
· Strong internal/external customer centric focus
· Good communication skills, written/oral
Unilever offers a competitive compensation package which includes: Medical & Dental Plans; Life Insurance; Optional Life Insurance including Spousal Life and Child Life; Voluntary Accidental Death and Dismemberment Insurance; Consumer Directed Health Care Spending Account; Defined Contribution Pension Plan; Group Registered Retirement Savings Plan; Tuition Reimbursement; Fitness Subsidy; Paid Vacation and Holidays.

Please note: as part of the job application, you will be asked to complete pre-screening questions. Completion of the pre-screening questions are mandatory in order to be considered. Please allow yourself plenty of time to complete both the application and pre-screening questions. If the pre-screening questions are partially answered or not at all, it will adversely affect the progress of your application. Please be aware that you will have to complete the pre-screening questions at once as you will be unable to return to it later.

Unilever is an equal opportunity employer. It prohibits discrimination based on age, ethnicity, disability, national origin, race, religion, gender, family status, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.. Unilever is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process please let us know.