Customer Manager, Independents

Job description

Who we are?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets. 

 
We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.  

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team! 

At Unilever ANZ, we have also embarked on something special: we are proud to be undertaking a 4 Day work week trial. This trial will see our staff retain 100 percent of their salaries, while working 80 percent of the time and delivering 100 percent of business outcomes. The Customer Manager, Independents role is designed to be fully functional in the 4-Day work week trial.

Job Summary

We are looking for an exceptional Customer Manager, Independents who will be externally focused & lead an area of the business and be responsible for developing strong working relationships with the Metcash commercial team. 

The role is responsible for the Profit & Loss (P&L) of the Unilever business, including turnover, profitability, trade investment and market share delivery, whilst building, negotiating and executing the commercial joint business plan with the Customer.

Role Responsibilities:

· 
Delivery of Turnover, Customer Profitability and TTS budgets for allocated categories within Customer Channel.

· 
Develop strong relationships with both internal (e.g. Category Managers, VRPs, Brand Managers) & external customers (e.g. Category Managers, Promotion Managers).

· 
Develop and deliver promotional plan within Customer.

· 
Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation, inputs to Sales & Operations Planning (S&OP).

· 
Lead range and merchandising reviews (where appropriate), working in collaboration with the Category, Customer Strategy and Digital teams.

· 
With the Customer Strategy Lead, deliver differentiated, customer centric in store campaigns.

· 
Develop & deliver Joint Business Plans with the Customer.

· 
Work with CBM and Customer Director to develop and deliver Local Customer Strategy Plan for customer.

· 
Own the short-term volume and spend forecast aligned to S&OP process for their allocated categories.

Accountabilities:

· 
Relationship Management of Senior Trading Contacts (defined by category/customer).

· 
Relationship Management with Unilever State Executives of key MSO’s and Retailers across the Independents Channel.

· 
Produce and execute Joint Customer Business Plan.

· 
Input Customer requirements to internal planning processes.

Does this sound like You?

· 
3+ years of business experience, preferably cross-functional

· 
FMCG experience

· 
Strong customer facing experience and proven track record

· 
Proven people management/development capabilities

Desirable:

· 
Three to four roles in Customer Strategy/Trade Category Management and Account Management / Field Sales

What awaits you at Unilever?

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

If you require reasonable adjustments for the application and recruitment process, please advise us on ANZ.talent@unilever.com .

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.