Customer Experience Co-op ( 1 year )

Job description

Customer Experience Co-Op ( Role is for December 2022- December 2023)

Position Summary

The Customer Experience Co-Op supports collaborative tasks for customer Replenishment team. This role processes customer information to generate added value information to develop a high-quality relationship with supply chain driven customers and plays an internal role supporting sales growth and driving operational efficiencies while working collaboratively with Supply and Demand Planning and Customer Development.

Position Responsibilities

·  Validate & execute orders for quality data including product files, SAP master & customer data, pricing discrepancies, order date alignment for truckload consolidation, etc.
·  Direct contact to customer replenishment buyer. Establish and maintain a positive relationship in problem resolution.  Work with Customer Service Manager to identify possible improvements to help leverage capabilities.
·  Links closely with CPFR, demand planning and customer development to identifying gaps for seamless order execution.
·  Ongoing reviews with Customer Development on upcoming promotions, critical stock issues, cut information on sales orders.
·  Run SAP reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence, etc.
·  Utilize customer web-based information site for order tracking, order receipt, etc.

Challenges

·  Participate in the execution (either pilot or full roll-out) of new reporting
·  Manage high volume of information, multiple sources, and tools to process it
·  Management of multiple of customers, shorter lead times, high volume, quick response, and higher customer expectations.

Education and experience:

·  Undergraduate degree in Logistics or Business-related fields
·  SAP Order Management Experience a plus
·  APICS Certification or retail Supply Chain Certification a plus

Skills:

·  Strong interpersonal skills and leadership ability
·  Strong Microsoft Excel skills
·  Demonstrated ability to work collaboratively with cross-functional teams
·  Strong internal/external customer centric focus
·  Good communication skills, written/oral

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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at  NA.Accommodations@unilever.com . Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au  NA.Accommodations@unilever.com . Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.