Customer Engagement & Operations Support Manager

Job description

Location: Bangkok,Thailand

Terms & Conditions: Full Time role, Unilever will not assist with relocation.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE:

·  Be a lead for Field Execution: regular evaluate field executions work, develop and propose new ways to improve better executions and build Unilever sales further.
·  Conduct regular customer visit and support all projects launch and ensure perfect execution in-stores both planning & roll out operations. (i.e. OOS, display)
·  Serve as the company representative to present company projects or innovation to store teams for enhanced comprehension.
·  Assist sales leaders in making informed, insightful business decisions to enhance performance and efficiency, while refining sales processes through improved measurement and execution.
·  Oversee an effective sales support team, ensuring consistent achievement or surpassing of daily sales performance targets.
·  Function as the primary contact for the Sales Team, handling inquiries on general business and operation matters; escalate to the channel head when necessary.
·  Ensure nationwide relationship engagement with 7-Eleven operation teams
·  Deliver activity reports in a timely manner.
·  Build strong customer engagement and collaboration.
·  Be responsible for new assigned projects to grow business.
·  Positive mindset with a can-do attitude.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

·  Bachelor's degree in any fields.
·  Have experience and knowledge in FMCG market.
·  Positive mindset with a can-do attitude.
·  Good in presentation and communication skill
·  Working well with team work
·  Proficient in English and Thai

Skills

·  Agile Working
·  Growth Mindset
·  Project Management
·  Customer Management

Leadership

·  You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
·  As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors

·  PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
·  PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
·  CONSUMER LOVE : Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
·  PURPOSE & SERVICE : Has humility, understanding that leadership is service to others, inside and outside Unilever.
·  AGILITY : Explores the world around them, continually learning and developing their skills.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.