Customer Engagement-IC

Job description

Position: Customer Facing Specialist

Department: SC/供应链

Location: Shanghai/上海

　　

Main Accountabilities:

　　

1根据仓库订单情况，跟踪订单满足率，保证服务水平指标达成

2针对无法满足的订单，需要与计划，物流，销售与客户协调沟通弥补方案，减少订单损失，提升客户服务水平

3作为协调人整合各客户需求, 能够代表客户的角度, 提前预判当月订单进度以及库存风险, 合理管控库存与订单分配

4对于当月活动产品，需每日跟踪 MTD，库存，预警风险，以管理重点活动产品的库存满足率

5根据业务原则完成日常工作中的订单分配工作，并制作相关报表

6作为部门协调人，积极主动帮助内外部客户解决业务相关问题。

7精益内部流程，提出建设性意见，并制定合理的优化方案并追踪优化方案落地

8公司安排的其他任务

　　

　　

Qualifications

　1. 本科及以上学历，供应链管理，物流等相关专业

　2. 2年以上的订单库存管理，或客户服务工作经验，有快消品库存管理经验者优先

　3. 熟练操作SAP系统，熟练使用Office办公软件 (Excel, PPT)

　4. 具备较强的业务指导能力，数据分析能力，逻辑梳理能力，协调沟通能力

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.