Customer Care Specialist-3P/客服专员

Job description

LOCATION: Hefei

MAIN JOB PURPOSE:

The position is responsible for Order to Cash end to end process for DT customer, including order and credit management, and it's a contact window of Customer Service department.

JOB SUMMARY

· Monitoring customer order uploading into UL system (SAP).

· Daily tracking order status, order case fill and loss reason.

· Handling customer daily inquiry and Logistics delivery issue.

· Customer credit information inquiry.

· Customer un-payment list preparation and sharing with Sales and CD Finance.

· Communication with Sales to pay in time and help customer to solve credit issue.

· Daily communication with CD Finance to do credit application and release related work.

KEY REQUIREMENTS

· Bachelor above, 1 year working experience in customer service, logistics related areas preferred.

· Knowledge and information management: Microsoft office.

· Able to work under pressure.

· Passion for growth.

· Team commitment, Organization awareness.