Customer Care Intern/客服实习生

Job description

LOCATION: Beijing

MAIN JOB PURPOSE:

Support Key Customer order and issues during peak season

JOB SUMMARY

· Keep close contact and quick to resolve questions raised by customer

· Responsible for day to day KC order

· Daily track order status and coordination to achieve the customer case-fill target.

· Handle customer daily inquiry and delivery issue

· Provide reports to sales team (including capping balance report, stock report etc.)

· System related operation (SAP)

KEY REQUIREMENTS

· Bachelor degree or above

· Be patient;

· Good communication skills

· Can work 4-5 days per week for 6 months (prefer 5 days)

Computer (SAP, Excel, PPT skill);