Customer Account Manager

Job description

Customer Account Manager

Job Description:

We are looking for a passionate and high-performing Customer Account Manager, looking to develop and accelerate their career at Unilever.

Job Purpose:

The Customer Account Manager is responsible for building strong working relationships with the retailer buying team; developing and executing customer business plans at a category level which deliver Underlying Sales Growth (USG), Market Share and Profitability. They are accountable for the day to day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.

Key focus areas for this role are:

·  Serve your customer – You will lead the Customer/Unilever relationship within your category(ies) and focus on delivering excellent customer experience.  
·  Shopper first – You will grow categories through insight and exceed shopper expectations.
·  Drive digital – You will be able to talk Digital with confidence
·  Better deal –  The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy to drive the Joint Business Plan forward.
·  Build the base – Through a category first approach improve space, distribution, range & point of sale for your business.  

Responsibilities

·  Build strong and sustainable customer relationships
·  Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
·  Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
·  Develop and deliver the customer strategic business plan for relevant categories , and the joint customer business plan, working closely with Category Managers and Shopper Marketing
·  Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
·  Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
·  Work closely with Commercial Executives to ensure administrative aspects of promotions are completed
·  Own the launch of new products with customers
·  Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Field Team

Accountabilities

·  Manage the customer P&L for relevant categories and the overall level of customer investment
·  Manage in-month and long term performance vs forecast, working closely with Customer Strategy And Planning
·  Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
·  Business Planning, sales updates, in store tracking, price claim management
·  Delivery of required admin for the customer – pricing, rebates, new line forms, promotional proposals, trade terms, contracts

Key deliverables

·  Business KPIs (Underlying Sales Growth, Profit, Trade Spend Management, Market Share)
·  Individual set of flexible goals
·  Business administration fundamentals

Key experience and qualifications required

·  Customer management & selling essentials - ideally previous experience of performing a Customer Account Manager or Executive role
·  Prior commercial experience and exposure to P&L
·  Proven history of working within a team environment

 Competencies

·  Personal Mastery
·  Agility
·  Business Acumen
·  Talent Catalyst
·  Consumer Love
·  Passion for High Performance

What we offer

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We want to push boundaries, and have the flexibility needed to keep adapting in an ever-changing, more dynamic world. This means giving full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

As part of your hiring journey, we are happy to support requests for reasonable adjustments, to improve your recruitment experience.

To find out more, including more information about our Employee Resource Groups, please click here