Coordenador De IT

Job description

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

IT FIELD SERVICES

As a part of the Global Device Lifecycle organization, the DLO-IT Field Service Coordinator role aims to fulfil the accountable deliverables for setting up field services across the globe. The analyst should also support the Device Lifecycle Operations Manager daily to sustain the services and proactively identify gaps and seek improvements and solutions to fill them all.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are proactive, has great IT support Skills and is passionate about technology then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

·  Support the Device Lifecycle Operations Manager in ensuring that IT Business Support Centers (BSCs) and Virtual Business Support Centers (vBSC) and Desk Side Support Services (DSS) in the respective clusters of accountabilities for the role are delivered to the business under agreed service levels and user and client satisfaction targets. 
·  Works with the Device Lifecycle Operations & EX-Operations Teams for issues or problems raised by the suppliers and Geography IT (Regional IT Teams). 
·  Ensures that service delivery is monitored effectively (including proactive monitoring of service levels) and that identified actions to maintain or improve service levels are progressed. 
·  Ensures that operational methods, procedures, facilities, and tools are maintained, monitoring the need for updates, and proposing improvements. 
·  Actively support in delivering the project related to field services. 
·  Identify the enhancements/changes on the walk-up module & BSC/vBSC queues and raise the demand with the ServiceNow team. 
·  Coordinate with ServiceNow and other teams for testing and implementation of demands related to DSS activities. 
·  Work with the partner and various Geo IT Teams to identify and resolve potential tool routing issues in ServiceNow. 

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

·  Experience and awareness of working in a Global/Regional roles 
·  Bachelor's Degree (Complete)
·  Strong and clear communication skills in English (global role, communicating in English ~75% of the time) 
·  Excellent presentation skills 
·  Knowledge of Agile methodology 
·  Knowledge of MS Office Suite and tools (O365, Excel, PowerPoint, SharePoint, MS Teams) 
·  Strong skills in Excel reporting 
·  Knowledge of any ITIL based ticketing tool like ServiceNow (preferred) or Remedy 
·  Basic understanding of Power BI, Power Automation – good to have  
·   

Skills

Stakeholder management

Problem solver behaviour

Analytical Skills

Strong Communications skills 

Leadership

·  You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
·  As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

·  Critical SOL (Standards of Leadership) Behaviors
·  PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
·  PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
·  CONSUMER LOVE : Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
·  PURPOSE & SERVICE : Has humility, understanding that leadership is service to others, inside and outside Unilever.
·  AGILITY : Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.