Collection Credit Specialist (6-months contract)

Job description

Title: Collection Credit Specialist (6-months contract)

Function:   Supply Chain

Location : Unilever Thailand HQ, Bangkok, Thailand

Terms & Conditions : Full-time Contract

ABOUT UNILEVER

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are experienced and motivated person. We are looking forward for you to join our dynamic collections team. Your duties will include processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

· 
Liaise and follows up with Customers for collection of dues & resolution of disputed items for MT channel.

· 
Coordinate with Customer, Sales team, Claim team, WH, 3rd party collection team to resolve unpaid invoice with in timely manner.

· 
Act as first escalation point for issues, identify possible process improvements, and implement appropriate changes. 

· 
Provide backup to order release from credit hold. 

· 
Update overdue and provide overdue reason and overdue forecast.

· 
Bill placement (Invoice, WHT document, etc.)

· 
Monitor/Manage of Net-off process to reduce overdue impact.

· 
Ensure correct deduction classification and open claim case (if not done automatically) for unearned discounts. 

· 
Proactively and reactively track open invoices to keep Overdue at lowest possible level. 

· 
Ensure risk free and reconciled customer accounts (open items and aged balances) 

· 
Support Cash Apps and Claims Specialists for invoice issue resolution 

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

· 
Bachelor’s Degree in related field.

· 
At lease 1 year's experience in collection & credit control field.

· 
Skills Specific: Strong SAP Skills, Microsoft Office (Excel, Word, Power Point), credit management.

· 
Additional Skills: General Accounting ability, collaboration, effective communication, strategic influencing and change management.

Skills

Role requirements: 

· 
Customer focus 

· 
Negotiation & influencing skills. 

· 
Team player 

· 
Time management

· 
Good administrative skills

Technology Skills:  

· 
SAP, High radius collection and PEGA Claims 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.