Customer Development IT Implementation Manager

Job description

Customer Development IT Implementation Manager

JOB PURPOSE
Global CD IT Ops sits within the UFS Global Customer Development. The department has responsibility to develop and implement CD IT & Ops processes and systems across the Globe. And also ensure that CD IT system enablers are in place to support Integrated Demand Creation. The role will work with MCOs to define and prioritise their requirements and work very closely with Global Unilever IT to implement the new SFA (Sales Force Automation) system which is based on Salesforce.com technology.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE?
Contribute to the Global UFS growth strategy, by providing full support in landing global projects to G10 + A7 MCOs. In this respect the following will be your responsibilities;

• Work with MCOs or internal Global UFS departments to define their business requirements for new and suitable technology solutions i.e. Sales Automation, Sales CRM, Sales Reporting and/or eCommerce Solutions. This involves running requirements definition workshops, preparing full documentation and getting sign-off from all stakeholders;
• Project, manage the roll out of these solutions as the Global UFS CD IT Lead together with support from our Global IT BP and vendors. He/she will lead business related and change management activities to ensure deployment is successful. With this regards the key program, he/she will support is the replacement of our Global Sales Automated System in use by multiple countries with Europe to a new Global Salesforce Application;
• Manage IDC (Integrated Demand Creation) deliverables within Global CD ITO space on time, in full, within budget and working with all stakeholders. Here he/she is expected to manage respective deliverables - from requirements definition to rollout to MCOs. To support this, he/she will work with wide range of people from different departments especially Global Technology teams within Digital Marketing and MCOs. Participating in scrum to scrum meetings and respective workshops providing updates to all stakeholders;
• Support communication activities within Global CD ITO towards MCOs and UFS in general. He/she will take the lead in driving all the different communication forums i.e. updating Global CD ITO portal with useful contents, CD ITO newsletters to UFS and use of WhatsApp to fully engage with MCO CD Ops community. He/she will participate actively in monthly update meetings with the MCOs sharing best practices. Relationship building and establishing effective communication-flow between the MCO CD Ops communities and as well Global departments is key;
• He/she is also expected to support various ad-hoc projects and tasks within the team. This may range from maintenance of the CD IT Roadmap and priorities, providing specific support to the CD ITO Director, to different Global teams and/or directly to MCOs.

EXPERIENCE YOU SHOULD HAVE
• Minimum Bachelors Degree in Business, IT, Consulting or Engineering;
• 3-5 years working in Business/IT environment;
• Project Management. Ability to understand process of landing Business and IT projects and rollout to multiple markets or business units;
• Business requirements gathering. Able to challenge owners of requirements to ensure benefits are identified and rationale are documented;
• Very strong communications skills. Ability to communicate to wide audience, presentation skills and convince stakeholders;
• English must be native/near native in spoken and written. Dutch, French is a plus;
• Stakeholder Management;
• Very strong interpersonal communication skills;
• Working in an international environment.

EXCITED ABOUT THE ROLE?

To apply, you must do so online. Please do not forget to upload your CV and a motivation letter. Your application will be reviewed against our requirements and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

Please note this is a Direct Search led by Unilever. Applications from agencies will not be accepted, nor will fees be paid for unsolicited CVs.