Asst Manager Customer Facing dCOM

Job description

Unilever is currently hiring for Asst Manager Customer Facing dCOM based in Grha Unilever Indonesia

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are an enthusiastic, agile, curious and proactive talent, who excels in strategic executions, then this role is just for you!

Main Responsibilities

·  Become the Supply Chain business partner for customers and build the ability to put yourself in both business and customer perspectives, resulting in win-win situations.
·  Become a part of a high-energy team of dCommerce, blending in a highly fast-paced environment.
·  Gain a holistic visibility of supply chain dCommerce: plan-order-deliver-cash
·  Build expertise in execution and operational excellence
·  Exposure to large stakeholders, internal and external

Main responsibility is to execute seamless dCommerce order to cash and improve service level through:

·  Managing orders to be delivered On Time In Full (OTIF) with close communication with customers
·  Collaborating with Customer Development (CD) team to manage sales achievement and operational excellence
·  Collaborating with Customer Service Operations team for smooth order management: order entry, order validation, allocation and shipment planning
·  Collaborating with Planning team to gain insight on stock availability and maximize fulfillment
·  Collaborating with logistics team for seamless delivery and inbound process
·  Collaborating with Bill to Cash team for smooth billing to cash collection
·  Proactive master data alignment with customers
·  Rolling out dCommerce digitalization projects to customers

Candidate Criteria

Experience & Qualification

·  Undergraduate degree in Supply Chain/Engineering/Business related fields
·  Minimum 2 years of Supply Chain or Ecommerce experience
·  Agile, proactive and curious
·  Demonstrate ability to work collaboratively with cross-functional teams
·  Stakeholder management
·  Strong analytical skills and attention to detail
·  Strong commitment and results-oriented
·  Strong influencing and interpersonal skills
·  Strong Microsoft Excel skills

Leadership

·  You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
·  As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Note: Unilever embraces diversity and encourages applicates from all walks of life! We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.