Assistant Platform Manager – eRTM

Job description

JOB TITLE: Assistant Platform Manager – eRTM

LOCATION: UniOps, Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

MAIN JOB PURPOSE:

This role is an expanded role from the current existing role of ‘Senior Executive – eRTM’ and focuses on Unilever’s purpose towards its eRTM (E-Route to Market) customers through best-in-class IT stacks and processes.

The role involves end-to-end management and delivery of Unilever’s eRTM technology stack in the e-commerce Platform spanning multiple applications (Vxceed, CRM, Marketing Automation, Firebase, Loyalty Apps, Mobile applications, etc). The key job responsibilities are:

·  Design & Delivery of the e-commerce solutions as part of the core technology chassis.
·  Digital Platform maintenance (AD, AM, LM) for global coverage applications.
·  Stakeholder management across GTM, Customer Development, eRTM Business Owners, Route to Market and Information Security teams
·  Supporting the IT roadmap design for digital platform applications, working closely with the Enterprise Architecture Teams.
·  Managing the project and running budgets/commercials/IT contracts.
·  Sustain and Develop partner relationships & teams.

JOB SUMMARY

The role is for SEA and, apart from the functional & technical know-how, requires excellent stakeholder & Delivery management skills. In addition to the technical changes, the role also involves defining simplified and harmonised processes for the eRTM area and influencing business stakeholders to secure buy-in.

The expended responsibilities for the role are as below:

·  Drive resilience – Understand end to end software components involved, make sure proper upgrade and KEC is maintained for all components.
·  Service Management – Ensure technology is working as per agreed SLAs
·  Delivering Innovations – Monitor external trends and look for disruptive innovations & implement.

KEY RESPONSIBILITIES

·  Business process analysis, design, and IT integration with third-party applications.
·  Ownership of cloud technical architecture and functional specification documents in the B2B commerce platform.
·  Platform management of new-age solutions like Loyalty, Customer Relationship Management (CRM), and Marketing solutions.
·  Manage and deliver social commerce channels like WhatsApp integrations, delivery optimisation tools, etc.
·  Secure by design and Privacy Risk Assessment of the platform
·  Weekly service management reviews with 9 SEA markets
·  Commercials – CAPEX and OPEX management for each partner in eRTM SEA
·  Partner Management – Review of partner commercials and product roadmaps

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!