Assistant Manager Process Controls

Job description

Job Title: Assistant Manager Process Controls

Location: Bengaluru

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

Business Context

Unilever is the global company with the purpose to make sustainable living commonplace, building powerhouse brands such as Lifebuoy, Dove, Persil, Flora and PG Tips. The Unilever Compass: Purpose-Led, Future-Fit is our new, single growth strategy based on three beliefs; Brands with purpose grow, Companies with purpose last, People with purpose thrive.

UniOps is a global organization delivering technology and enterprise-wide solutions in Unilever. Within UniOps, Finance & Procurement Operations (F&P Ops) provides financial services across Unilever such as Record to Report (R2R), Procure to Pay (P2P), Supply Chain Finance Services (SCFS) and Controls Services (CSC), Zero Based Budgeting (ZBB) and Treasury, Parent & Holding Controls (TRC)

Main Purpose of the Job

CSC draws its mandate from Global Financial Controls Framework (GFCF) which is applicable to all countries and units in Unilever. CSC provides central monitoring and reporting for financial controls in Unilever. It reports control health indicators (CHI) on 90+ countries, across four global processes – Order to Cash, Procure to Pay, Record to Report and Make to Deliver. CSC is a one-of-a-kind capability created in Unilever, which has been emulated by other companies. It has evolved over last few years as a best in class, futuristic, real time financial controls monitoring capability.

CSC publishes reports from SAP, for each financial control to monitor how the countries/units are performing. Exceptions are identified and analyzed. Monthly governance is run with the country Finance Controllers, and action plans obtained for remediation. Rigorous follow up is made to ensure action plans are completed in time, and control exceptions are brought down.

CSC is divided into a process and country matrix. This role is responsible for one of the processes (RTR/PTP/OTC/MTD), and front face as CSC Service Delivery Lead for the market clusters of Unilever. Also, responsible for publishing automated controls compliance for the respective processes.

This role reports into Manager CSC – Process Controls.

Main Accountabilities

Specific deliverables of this role include, but are not limited, to deliver:

Controls monitoring and reporting for Process controls.

· 
Monthly publish of CHI control reports to the countries & market clusters assigned.

· 
Analysis of reports to identify significant patterns, trends, outliers, anomalies and highlight as part of key insights.

· 
Analysis of key control themes in the process and perform root cause of control deficiencies to drive awareness and identify structural solutions with guidance from Managers.

· 
Liaise and manage 3rd party service providers (Capgemini, IBM, etc.) to ensure timely reporting.

· 
Support Managers in running Control Health Meetings with Controllers

Active contribution to develop digital agenda in controls monitoring.

· 
Explore and pursue automation opportunities in the current model of control monitoring with support from Managers.

· 
Identify & support development and go-live of new reports enhancing the robustness of controls environment. Interacting with multiple stake holders like Group Chief Accountant Department (GCAD), Process Excellence and third-party service provider teams

Drive best in class Service Delivery for assigned clusters.

· 
Manage effective service delivery on controls reporting and monitoring for the clusters, creating exceptional user experience in stakeholder community.

· 
Establishing connect with Controllers team to deep dive into reports, provide insights, leverage UniOps network to propose structural solutions for business challenges and drive accountability.

Small & Medium Business (SMB) Program

· 
Strong process understanding in a manufacturing set-up, ability to identify control deficiencies and suggest solution for remediating the risk.

· 
Ability to take up independent discussion with control operators/controllers and obtain management acceptance/sign off on the deficiencies identified.

· 
Comprehend and analyze root cause from past Control deficiency reports (CDR) and perform sample testing in line with SOX standards & guideline.

· 
Excellent analytical and visualization skills along with SAP functional expertise  

· 
Understand and apply IUC, COSO frameworks and audit assertions to evaluate the design and operating effectiveness of controls.

· 
Provide feedback to D&A team for driving improvement in Control analytics tool (CAT) and control performance/monitoring reports.

Manage Automated Controls reporting:

· 
Quarterly publish of automated controls compliance report, highlighting deviations to respective process owners and business stakeholders

· 
Drive control deficiency remediation with Control Owners

Direct Reports

· 
None.  Closely working with 3P service providers

Key Interfaces

· 
Group Chief Accountant Department

· 
Country Finance Controllers/Teams

· 
Process Owners

· 
Control Owners

· 
Operating Centres

· 
IT teams

Critical success Factors for the Job

Key Skills

· 
Strong knowledge of business processes (RTR/PTP/OTC/MTD)

· 
Analytics & controls mindset

· 
Strong business acumen

· 
Effective communication and interpersonal skills

· 
Customer and service centricity

· 
Solution oriented

· 
Ability to work under pressure.

· 
Analytical skills

Relevant Experience

· 
CA/MBA with 2- 4 years of Finance experience in Unilever or at least one other global organization in similar industry

· 
Strong experience in control assurance, accounting/ finance role, internal audit, project management, process excellence 

· 
Experience and cultural awareness to work with a geographically, culturally diverse and global team.

DESIRABLE:

· 
Business Partnering role experience.

· 
Technology understanding SAP, GRC Hana

· 
Analytical and Visualization tools like Power BI, Tableau, ACL, SQL

Leadership Behaviors

Inner Game: Demonstrate Agility (constantly curious and courageous) while striving for Personal Mastery

Outer Game: Demonstrate Business Acumen and Passion for High Performance