Quality Specialist - Italian & Spanish or Italian & English speaker

Job description

The aim of the Client Relations Centre is to provide an outstanding experience to our clients.  We do this by focusing on building client relations, being service minded and solution oriented.  We are proactive, informed, passionate and caring.
The Learning & Development team supports employees by designing and facilitating opportunities to grow.  Enhancing knowledge and skills is our priority because it grows confidence and competence.  We then focus on quality, observing how our employees use the knowledge and skills they learned, and we provide instant feedback and coaching. We report and act on critical errors that need immediate attention and regularly inform the business about our quality measures.

 

HOW WILL YOU MAKE AN IMPACT?

 

As Quality Specialist  you are passionate about quality standards focusing on how we build relations with our clients, manage our clients’ profiles and report client issues/critical errors in our operations.  

You are an energetic, inquisitive, independent thinker who is 100% client oriented.  You enjoy collaborating with stakeholders to ensure that employees are skilled and knowledgeable and can efficiently use the internal tools and procedures to meet our department SLA’s whilst offering our clients an outstanding service.

You have experience in quality management in a client relations centre.  You are analytical, detail oriented and communicative.  You enjoy analysing quality reports to determine and plan learning, or coaching needs and you love working with people in order to bring the best solutions.

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

 

Do you have a positive, can do attitude?  Are you a pro-active thinker and doer with the following experience and skills?

·  Work experience in a Customer Service role
·  Proven track record of analytical skills
·  Hands on experience in a quality assessment role within a sales or customer service position - Coaching experience is a big plus
·  Familiarity with SAP/Salesforce
·  Excellent communication and presentation skills – training experience an advantage
·  Examples of data visualisation abilities and understanding of support metrics
·  Problem solving capabilities to create meaningful strategies to improve quality
·  BSc degree in customer service quality management or relevant field
·  Additional certification in quality or COPC is a plus
·  Good understanding of tools used to measure and report on quality control
·  Spanish and Italian speaker at near native level or Italian and English  speaker at near native level 

 

HOW DO WE KEEP YOU SMILING?

 

We offer you a great international environment with strong professionals in the field. Grow and develop your knowledge in a fun and flexible working environment and the chance to be a part of a rapidly expanding function.

 

We also offer a competitive salary to reward your efforts and a supportive environment.

 

YOUR JOURNEY WITH US:

 

If your application is selected, you will receive a short video assessment to complete - focusing on motivation and language proficiency. If positive, we will contact you to explain the next steps.   

  

If this sounds stimulating, we are happy to hear from you and hopefully  welcome you  to our team! 

 

  

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