Boutique Technician - Chicago
Chicago, USA
Job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Cartier Boutique Technician – Chicago
Primary Duties:
The main purpose of the Cartier Boutique Technician is to provide technical services, for Watches and Jewelry. These services will include:
- Quick Services- Watches
- Jewelry- Chain Adjustments and components replacements
- Polishing
- Rhodium (Only at designated locations)
- Watches - Maintenance and complete services ( quartz calibers)
- Polishing
Responsibilities
Key Responsibility 1: Client Care support
- Support sales teams for client care cases requiring technical input
- Support sales teams for complex bracelet adjustments or changes.
Key Responsibility 2: Diagnosis
- Diagnosis of all products to determine the service required and destination of where the service will be performed:
- Main Service Facility Center
- Boutique
- Vendor
Product to be covered in diagnosis- Watches
- Jewelry
- Clocks
- Accessories
Key Responsibility 3: Watch Services
- Watches
- Quick Services- Battery
- Functional Checks
- Rate Adjustments
Water Resistance Renewal
- Component Replacement
- Complete Service
- Polishing
Key Responsibility 4: Services on Jewelry
- Perform adjustments on chains- Adding/removing links
- Perform services on LOVE Bracelets
- Polishing
- Rhodium Services (Only at specific locations)
Key Responsibility 5: Maintain Workshop Tools and Equipment
Ensure that the following are being maintained and calibrated:
- Tools
- Equipment
- Bench Organization
- Apply 5S Practices
Key Responsibility 6: Maintain Workflow
Ensure that services are moving through the flow by respecting Task Objectives
- Service Coding - Warranties
- Quality
Qualifications
- Required Experience: 3-5 Years of working with Luxury Watches/ Products
Technical Skills/Abilities:
- Watchmaking technical operations experience
- Encasing Certification (WOSTEP) Or must be able to pass a Technician Exam in order to validate the ability to perform what has been described above
Personal Skills:
- Client focused
- Computer Skills- Knowledge of SAP
- Zoom/TEAMs Navigation
- Being able to handle multiple tasks simultaneously is required.
- The ability to work with a team in a fast-paced environment is required.
- Strong organizational, interpersonal & communication skills
Expected Salary Range: $65,000-$90,000
Salary will be negotiated based on relevant skills and experience.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
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