CS Watch Technician
Dubai, UNITED ARAB EMIRATES
Job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
YOUR MISSION:Manage a Team from 8 to 15 technician / jeweler (one or several Brands) in the daily operations providing support to the team members as well as being an active technician / jeweler.
HOW WILL YOU MAKE AN IMPACT?
- Lead a team of 8 to 15 technicians and jewelers, ensuring daily operations run smoothly and providing support to team members while actively participating in technical tasks.
- Operate and fine-tune complex machinery and systems to enhance quality and productivity, and develop innovative solutions to address inefficiencies.
- Oversee day-to-day operations within a store department, acting as a work leader and occasionally as a first-line supervisor for transactional operations.
- Diagnose and troubleshoot equipment issues for emergency repairs and perform routine preventive maintenance.
- Deliver exceptional customer service, identifying opportunities for new business and customer retention, handling complex queries, and resolving customer problems.
- Manage inventory control activities following established procedures to ensure accuracy and efficiency.
- Adhere to the organization's health, safety, and environmental policies, procedures, and mandatory instructions to mitigate risks and protect the environment and the well-being of all employees.
- Develop a thorough understanding of the organization's policies, procedures, regulatory codes, and codes of conduct, ensuring compliance and high standards in all work activities.
- Continuously enhance technical and process skills through participation in assessments, development planning, formal training, and coaching.
- Possess post-secondary non-tertiary education and demonstrate the ability to work independently as an experienced practitioner.
- Exhibit limited managerial experience, focusing on technical expertise and team support.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Post-Secondary Non-Tertiary Education
Experienced practitioner able to work unsupervised.
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