Customer Service Representative - New Zealand

Job description

Overview

We Are PepsiCo 

 

Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. 

 

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. PepsiCo Mexico is one of the most significant consumer product companies in the country. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. 

 

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. 

 

Know a little more: PepsiCoJobs  

Join PepsiCo, dare to transform. 

 

Responsibilities

The Opportunity  

 

The purpose of the role is to:

·  Receive and process all customer orders for target markets
·  Request filler orders where required
·  Resolve order management related issues

 

He/She will be responsible for ensuring day to day order processing for ANZ Business unit (Australia and New Zealand), driving gold standard customer service and maintaining performance metrics through the use of standard processes and best practices. The CSR will be expected to partner with other CSRs in the Network as well as with site and BU Leadership.

This role will support ANZ business unit and align with ANZ market working hours and working days.

 

Your Impact 

 

As SC Cust Svc Assoc Analystour functions would consist of

 

Order Management

·  Ensure day to day order processing for ANZ business unit
·  Investigate and follow up on any order errors and holds
·  Engage with VRPs to effectively raise filler orders where required
·  Communicate with in-market stakeholders to address any order related issues, such as holds and allocation issues
·  Support in-market stakeholders with administrative tasks such as reports generation and adhoc orders such as donations and sample orders
·  Best practices implementation in MBS and regional
·  Backfill other CSRs on vacations in the same channel or different channel
·  Any other Business Channel Order processing or claims support as required.

Administration

·  Upkeep month end order sweeps to ensure all orders are accounted for
·  Support in-market productivity teams in their reporting
·  Flex Schedule: need to align with ANZ working hours and working days, for the market covered.

 

Qualifications

  Who Are We Looking For?

 

·  Bachelor’s degree preferred, with minimum 1-3 year experience working with customer service, order management related experience.
·  Experience in FMCG industry desired. Frito-Lay Field Sales Operations/Plant experience preferred
·  SAP operations experience desired; Working knowledge of order processing and order life-cycle
·  Good knowledge of Microsoft Office/E-mail capabilities, and data Analytics and Reporting platforms
·  High personal integrity and standards
·  Fluent in English. Good communication and influencing skills
·  Attention to details, and comfortable with data
·  Team work spirit and collaborative attitude, customer centric attitude
·  Demonstrated ability to work in a results oriented, challenging environment
·  Must hold strong follow up skills and embrace top level service environment

 

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. 

 

What can you expect from us:  

 

·  Opportunities to learn and develop every day through a wide range of programs.
·  Internal digital platforms that promote self-learning.
·  Development programs according to Leadership skills.
·  Specialized training according to the role.
·  Learning experiences with internal and external providers.
·  We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
·  Financial wellness programs that will help you reach your goals in all stages of life.
·  A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
·  And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.