Spa Manager

Job description

The Spa Manager at Life in Balance Spa , Miraval The Red Sea, is responsible for overseeing the day-to-day operations, ensuring exceptional, mindful wellness experiences for all guests. This role integrates spa therapies , bodywork , beauty and salon services , and holistic practices for a seamless guest experience. The Spa Manager will lead a team of professionals, uphold high service standards, and ensure operational excellence . Key responsibilities include continuous improvement of spa and beauty offerings, optimizing retail operations , and driving upselling strategies to increase revenue. The Spa Manager will ensure seamless spa operations , managing guest bookings, treatments, and staff coordination. Reporting to the Director of Wellness , the Spa Manager will collaborate to enhance offerings, implement new wellness programs, and foster a nurturing environment for both guests and staff, aligning with Miraval’s standards of mindful luxury.

Spa Operations & Guest Experience:

· Oversee the daily operations of the spa, ensuring that all services are delivered with the highest quality and consistency.
· Ensure that the spa environment is relaxing, clean, and welcoming, fostering a sense of well-being for every guest.
· Provide leadership to the spa team, ensuring all staff uphold Miraval’s commitment to mindfulness , professionalism , and emotional balance .
· Monitor guest satisfaction and regularly gather feedback to refine services and ensure each guest enjoys a fulfilling spa experience.
· Cultivate strong relationships with guests, offering personalized wellness recommendations and ensuring their physical and emotional needs are met.
· Ensure all treatments, services, and guest interactions reflect Miraval’s philosophy of personal transformation and well-being.

Team Leadership & Staff Development:

· Lead, mentor , and motivate the spa team, ensuring all spa professionals provide exceptional service and embody the core values of Miraval.
· Manage staff schedules , performance reviews, and training programs, creating an environment that encourages professional growth and high levels of engagement.
· Conduct regular training sessions on treatment techniques, guest relations, and wellness-based practices to ensure the team is always prepared to meet guest expectations.
· Foster a culture of empathy , support , and excellence , ensuring a cohesive team dynamic that translates to exceptional guest service.

Spa Program Development & Integration:

· Collaborate with the Director of Wellness/Associate Director of Wellness to design and implement new spa programs that reflect mindful wellness and support personal growth.
· Stay updated on the latest wellness trends and incorporate new spa treatments, techniques, and experiences to keep the offerings fresh and engaging.
· Develop specialized wellness retreats , well-being treatments , and seasonal spa experiences that align with guest needs and resort offerings.
· Integrate spa programs with other fitness and wellness activities , ensuring a holistic and unified experience for guests.

Operational Excellence & Compliance:

· Manage spa budgeting , inventory , and supply ordering to ensure cost-effective operations without compromising quality.
· Ensure that all spa equipment and facilities are properly maintained and compliant with safety standards.
· Monitor spa revenue , tracking performance metrics, setting goals, and driving performance improvements to achieve business targets.
· Ensure compliance with all local regulations and wellness standards, ensuring safety, professionalism, and cultural sensitivity in all spa services.
· Maintain guest records and ensure privacy protocols are followed at all times.
· Ensure Guest satisfaction surveys are exceeding targets and KPIs achievements.

Collaboration & Strategic Vision:

· Collaborate with the Programs and Activities team and other resort departments to create a seamless experience for guests that integrates spa treatments with fitness, yoga, and wellness programming.
· Work with the marketing team to promote the spa, increase guest engagement, and develop content for promotional materials.
· Report to the Director of Wellness/Associate Director of Wellness , providing insights into spa operations, guest feedback, and new initiatives to enhance the guest experience.

Guest Engagement & Emotional Support:

· Build strong, personal relationships with guests, offering personalized consultations and ensuring their well-being goals are met.
· Provide ongoing guidance and emotional support for guests throughout their spa journey, ensuring they feel empowered and rejuvenated.
· Guide guests through their spa and wellness journey , ensuring they leave feeling balanced , relaxed , and emotionally refreshed.

Desired profile

Qualifications :

·  Bachelor’s degree in spa management , wellness management , health and wellness , or related field.
·  Minimum 3 years of experience in spa management or a leadership role within a luxury wellness resort or destination spa .
·  Extensive experience in large spa operations , guest relations , and developing wellness programs in a high-end setting.
·  Advanced certifications in spa therapies or mindfulness-based wellness practices .
·  Proficiency in English (Arabic language skills are a plus).
·  Passion for wellness , mindfulness , and emotional well-being , with a strong desire to create a transformative spa experience .

Skills & Abilities:

·  Strong leadership and management skills , with the ability to inspire, guide, and develop a team of spa professionals.
·  Exceptional communication skills , with the ability to engage with guests, team members, and senior management with professionalism and compassion.
·  Ability to create a supportive, inclusive environment that empowers both guests and staff to explore their full potential.
·  Strong organizational skills to manage all aspects of spa operations, including scheduling, budgeting, and guest services.
·  Proficiency with digital tools for scheduling , program management , and guest tracking .

Compensation & Benefits:

·  Competitive tax-free salary based on experience and industry standards.
·  Accommodation provided by the resort.
·  Full medical insurance as per Saudi labor laws.
·  Flight allowance and paid vacation.
·  Access to Miraval’s well-being programs and professional training opportunities .
·  Career growth opportunities within the Hyatt/Miraval brand .

Why Join Miraval The Red Sea?

Miraval Resorts is a world leader in mindful luxury , offering transformative experiences rooted in balance, connection, and well-being. At Miraval The Red Sea , you will be part of a visionary hospitality experience that integrates wellness therapies, mindfulness, and holistic wellness in one of the world’s most breathtaking locations. If you are a dedicated wellness leader with a passion for guiding others through personal transformation , this role is for you.