Night Manager

Job description

Position Summary:

The Night Manager is responsible for overseeing hotel operations during the night shift, ensuring a seamless guest experience, handling emergencies, and supporting the overnight team. As the senior-most leader on duty overnight, the Night Manager ensures guest satisfaction, team supervision, and compliance with safety and brand standards. Arabic-speaking candidates are highly preferred to support communication with diverse guest profiles.

Key Responsibilities:

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Supervise all night operations including Front Office, Housekeeping, Security, and Engineering to ensure smooth overnight functioning of the hotel and apartments.

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Act as the Manager on Duty (MOD), handling guest concerns, complaints, and special requests with professionalism and empathy.

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Ensure a smooth night audit process and accurate end-of-day financial reconciliation.

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Monitor arrivals, departures, and occupancy, ensuring all guest profiles and billing details are correctly handled.

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Coordinate with housekeeping to ensure apartment-style accommodations are cleaned and turned over properly.

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Conduct property walkthroughs to ensure security, safety, and cleanliness in all guest and staff areas.

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Assist in emergency situations including fire alarms, evacuations, and guest incidents, following safety protocols.

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Provide leadership, guidance, and support to night staff across departments.

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Prepare shift reports for the senior leadership team, detailing key incidents, VIP movements, and occupancy insights.

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Uphold brand standards and ensure guest satisfaction aligned with Hyatt values.

Desired profile

Qualifications :

Qualifications & Skills:

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Minimum 2-3 years of experience in a supervisory or management role in Front Office or Operations, preferably in a 4-star hotel or serviced apartments.

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Proficiency in English is mandatory; Arabic-speaking candidates strongly preferred.

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Strong leadership, decision-making, and conflict-resolution skills.

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Familiarity with property management systems (Opera or similar).

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Excellent communication and guest service orientation.

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Ability to remain calm under pressure and handle emergency situations confidently.

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Flexibility to work overnight shifts, weekends, and holidays.