Restaurant Manager - Alila Bangsar Kuala Lumpur

Job description

Join Our Leadership Team at Alila Bangsar Kuala Lumpur!

We are looking for a passionate and capable Restaurant Manager to lead the full operations of our vibrant dining outlet. You will take ownership of the guest journey, team performance, and business success—blending daily hands-on leadership with long-term planning. This is a single-restaurant operation where your role makes a significant impact, reporting directly to the General Manager.

Your Role

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Oversee all aspects of the restaurant and bar operation, from service excellence to operational efficiency.

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Ensure guest satisfaction and consistent service aligned with Hyatt standards and Alila’s experience.

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Monitor and optimize profitability, cost control, and sales initiatives.

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Collaborate with the Culinary team to maintain smooth service and consistent food quality.

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Execute promotions and collaborate on restaurant marketing strategies.

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Lead and inspire the service team, handling recruitment, training, and performance development.

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Maintain cleanliness, food safety, and hygiene standards in full compliance with local laws and Hyatt policies.

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Be present and hands-on during key service periods, coaching the team on the floor.

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Take the lead on guest recovery and feedback resolution.

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Oversee inventory, ordering, and maintenance of restaurant equipment.

Desired profile

Qualifications :

Qualifications

·  Minimum of 3 years’ experience in restaurant operations, with at least 1 year in a supervisory or managerial role.
·  Strong team management and customer service skills with a hands-on approach.
·  Proficient in restaurant POS systems, inventory control, and daily operations management.
·  Knowledge of food safety and hygiene practices as per Malaysian Food Act standards.
·  Comfortable working in a fast-paced environment and resolving operational challenges quickly.