Pool Manager

Job description

Job Purpose:

At the Standard Hua Hin, exceptional service and flavors are the hallmark of every guest experience. As Pool manager, your leadership and passion for guest service will drive outstanding operating results and ensure your outlet is both a preferred experience destination and workplace.

Reporting to the Food and Beverage Manager and Food and Beverage Director, essential job functions of the Lido Bar Manager include but are not limited to the following:

Desired profile

Qualifications :

Basic Function , duties and responsibilities :

• Consistently offer professional, friendly and engaging service
• Lead and manage the F&B and Attendant Outlet team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in the recruitment and training of F&B Colleagues
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Follow all safety and sanitation policies when handling food and beverage
• To ensure that the monthly forecasted food and beverage revenue figures are achieved for the outlet.
• To ensure both the outlets are managed efficiently according to the established concept statements.
• To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically.
• To assist and coach in the operation and be visible during peak times.
• To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that all outlets are adequately equipped.
• To control the requisitioning, storage and careful use of all operating equipment and supplies for both the outlets.

• To liaise with the Kitchen and Beverage department on daily operation and quality.
• To monitor and analyze the menus and product of competitive restaurants and pool bars.
• To assist the Management in developing menu "specials pool bar snacks” and to prepare recipes and specifications for Beverage signatures items for pool bar as well as Events.
• To plan and implement an effective sales plan and promotional activities for the outlets.
• To revise and update both outlets Departmental Operations Manual as and when needed.
• To report "lost and found" items for each outlet.
• Manage the Pool and Beach team schedule/roaster.
• Ensure that team is patrolling the area periodically and removing dirty towels
• Ensure that towels trolley is moved to laundry (properly covered) 3 times per day.

Administration
• To plan both the outlets weekly roster and work schedules to ensure that both outlets are adequately staffed to handle the level of business and submit a copy to the Food and Beverage office.
• To maintain outlet bulletin board.
• To have outlet briefings on daily bases and maintain a communication log book.
• To submit all guest/employee incident reports for each outlet.

Financial and Revenue Responsibilities
• To carry out monthly, quarterly, bi yearly, yearly inventory of operating equipment for both outlets.
• To strictly adhere to the established operating expenses and that all costs are controlled for both outlets
• To ensure that both outlet cashiering procedures are strictly adhered to.
• To identify in conjunction with the Outlet Manager Market needs and trends.
• To ensure accurate cash float is maintained at all given point of time.

Service Standards
• Schedule colleague trainings once a month with the Resorts Activities Manager consisting of manual/role-plays to ensure excellence in service.
• Handle guest concerns and react quickly and professionally.
• To assist in the recruitment and training of colleagues.
• Take hourly rounds measuring guest satisfaction, promoting resorts facilities and activities and anticipating guest's needs. Reporting any guests complaints.
• Ensure that every order taken has a room number or guest name and that colleague's address the guest by name.