Housekeeping Team Leader - Waterpark

Job description

Main Duties and responsibilities:

Customer Service

• Assist in ensuring that department Colleagues deliver the brand promise and provide exceptional Guest service at all times.

• Ensure that Colleagues also provide excellent service to internal customers in other departments as appropriate.

• Handle all Guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintain positive Guest and Colleague interactions with good working relationships.

Financial

• Maximize Colleague productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the Guests.

• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.

• Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.

Operational

• Provide courteous, professional, efficient and flexible service at all times, following park’s standards.

• Have a complete knowledge of chemical products and their proper and economical use.

• Have a complete knowledge of all Housekeeping machines and equipment for operation and maintenance as dictated in operation.

• Inspect all arrival areas, exit areas, and other designated areas daily.

• Inspect all facilities, furniture and fixtures and report any damages to Housekeeping Assistant Manager.

• Ensure proper handling of Lost & Found items.

• Monitor Guest supplies, bathroom amenities and stationery and reduce spoilage and wastage.

• Inspect all Guest corridors, service areas, lift landing areas and fire stairs for cleanliness.

Personnel

• Closely supervise the department Colleagues in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws.

• Oversee the punctuality and appearance of all Colleagues, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department’s grooming standards.

• Develop the skills and effectiveness of all Colleagues through appropriate training, coaching, and/or mentoring.

• Assist in the training of Colleagues, ensuring they have the necessary skills to perform their duties with maximum efficiency.

• Supervise the Colleagues within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.

• Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.

• Ensure Colleagues have a complete understanding of and adhere to Colleague rules and regulations.

• Ensure Colleagues follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.

Other Duties

• Understand and strictly adhere to the Rules & Regulations established in the Colleagues Handbook and the park’s policy on fire, hygiene, health, and safety.

• Report for duty punctually, wearing the correct uniform and nametag at all times.

• Maintain a high standard of personal appearance and hygiene at all times.

• Maintain a good rapport and working relationship with Colleague in all other departments.

• Attend and contribute to all Colleague meetings, Departmental and Park training schedules, and other related activities.

• Fully support the Departmental Trainers function in the Department assigned.

• Undertake any reasonable tasks and secondary duties as assigned by the Housekeeping Assistant Manager.

• Respond to any changes in the department function as dictated by the park.

• Project at all times a positive and motivated attitude and exercise self-control.

• Have a complete understanding of the Department Operations Manual and Policies and Procedures.

Occasional Duties

• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.

• Carry out any other reasonable duties and responsibilities assigned.

Desired profile

Qualifications :

Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Minimum 2 years work experience hotel / Waterpark / Amusement park operations

Good problem solving, administrative and interpersonal skills are a must.