Hostess

Job description

The Hostess position involves several responsibilities aimed at ensuring high-quality hospitality within the F&B outlets. The selected person will welcome and assist guests, contributing to providing an exceptional experience during their stay. This position requires a dynamic individual with a strong customer orientation and a consistent commitment to maintaining high service standards, while adhering to company policies and safety regulations.

Main Duties and Responsibilities:

· Greet guests upon arrival, introduce the structure, and answer any questions regarding available services. Support colleagues in assigning tables.
· Maintain a professional demeanor with colleagues, suppliers, and guests, creating a harmonious and collaborative atmosphere.
· Be proactive in team efforts and foster collaboration with all staff members.
· Adhere to health and safety standards, such as monitoring refrigerator temperatures, correct product use, and maintaining hygiene standards to ensure food safety.
· To be familiar with all food and beverage items on the outlet menu.
· To maintain the restaurant’s guest history systems
· To take and manage reservations and table assignments as prescribed by the Outlet Manager.
· To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
· To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.

Desired profile

Qualifications :

Qualifications:

·  At least 6 months of experience as a hostess, preferably in luxury hotel establishments.
·  Problem-solving skills and the ability to meet guests' needs.
·  Strong relational abilities and effective communication, with a kind and courteous demeanor.
·  Ability to manage work under pressure.
·  Availability to work shifts and weekends.
·  Excellent knowledge of English; knowledge of a second foreign language is a plus.
·  Good standing and personal grooming.
·  Legally allowed to work in Italy, holding a valid work permit for the country

What’s in it for YOU?

·  An entry to the Hyatt Family, a place where we care for people so they can be their best;
·  12 free nights at Hyatt hotels globally every year and Discounts at our F&B outlets;
·  International working experience with future international transfer happily facilitated;
·  Personal development plan, in order to reach your full potential.