Group & Event Coordinator

Job description

We are looking for a Group & Event Coordinator to join the opening team at Hyatt Place Tallinn.

As Hyatt’s first property in this exciting market, the hotel plays a key role in expanding the brand’s presence and growth in the region.

Your Role

As the Group & Event Coordinator, you will play a crucial role in supporting the sales team operationally and administratively to achieve the department's pre-determined sales and revenue targets. Your responsibilities will span across operational, administrative, customer service, and marketing areas, ensuring seamless coordination and high-quality service delivery.

Key Responsibilities

· Operational Support:
· Update and maintain accurate records of allocated accounts in the database system.
· Follow up on sales leads as assigned by the Sales team.
· Prepare and distribute weekly/monthly reports.
· Maintain the activities/events log book accurately.
· Assist in compiling Market Surveys and Competitor Research reports.
· Participate in sales blitz activities.
· Administrative Tasks:
· Maintain efficient and accurate filing systems, both manual and electronic.
· Keep complete records of Sales Agreements, Contracts, and Quotations.
· Establish a trace file to track booked business.
· Assist in consolidating and preparing Sales reports.
· Customer Service, Personnel, and Marketing:
· Conduct hotel inspections for clients when required.
· Establish and maintain strong relationships with clients.
· Liaise with operation departments to meet guest needs.
· Handle guest and employee inquiries efficiently.
· Conduct competitor research and maintain excellent product knowledge.

Desired profile

Qualifications :

Qualifications & Experience

·  Previous experience in a similar role within the hospitality industry.
·  Knowledge of hotel operations and sales processes.
·  Strong Organization and communication skills.
·  Ability to work efficiently in a fast-paced environment

Care Connects us at Hyatt - we open doors, we welcome you and we care.

And we offer a great range of benefits, including:

·  Long term career growth opportunities
·  A motivated and connected team
·  12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
·  And a company that truly cares

Discover what’s next. We look forward to hearing and learning from you.