Duty Manager - Alila Bangsar Kuala Lumpur

Job description

Job Summary

As a Duty Manager, you will play a pivotal role in overseeing daily front office operations, ensuring a seamless guest experience, and upholding Alila’s commitment to personalized luxury. You will be a key point of contact for VIP guests, oversee service standards, and step in as the senior leader in the absence of higher management.

Key Responsibilities:

· Welcome and assist all VIP guests, ensuring their experience is exceptional.
· Oversee arrivals, departures, and special attention guests, ensuring smooth check-ins and check-outs.
· Monitor and manage room availability, coordinating with reservations for group check-ins and cancellations.
· Assist the Assistant Front Office Manager in developing and refining departmental policies and procedures, ensuring Hyatt brand standards are consistently implemented and upheld.
· Handle guest complaints, service recovery, and special requests with professionalism.
· Supervise night audit procedures and ensure financial transactions, credit adjustments, and rebates are accurately recorded.
· Maintain clear communication with internal teams and external agencies to optimize guest services.
· Ensure the security of room keys, safe deposit boxes, and guest belongings.
· Oversee and maintain the lobby areas (Ground Floor & Level 41), ensuring cleanliness and a welcoming ambiance.
· Act as Chief Warden and First Aid Officer, leading emergency response efforts as needed.
· Support and mentor Front Office team members, ensuring adherence to Hyatt and Alila brand standards.
· Conduct daily briefings, monitor team grooming, and drive upselling opportunities.
· Lead hotel operations in the absence of senior management, ensuring a smooth and efficient guest experience.

Desired profile

Qualifications :

Qualifications & Requirements:

·  Previous experience working in a Front Office Team as a Team Leader, Supervisor, or Duty Manager within an upmarket or lifestyle hotel environment.
·  Excellent time management skills with the ability to multi-task and remain composed under pressure.
·  A natural leader with strong coaching, mentoring, and motivational abilities to inspire the team and drive outstanding results.
·  Flexibility to work on a rotating roster, including weekends and public holidays, ensuring smooth operations at all times.
·  Passion for creating unique and effortless guest experiences.

Join us at Alila Bangsar Kuala Lumpur, where luxury meets contemporary hospitality. If you are a dynamic leader with a guest-centric approach, we invite you to be part of our team!