Senior Business Analyst – Transfer Agency Global Product Delivery - HSBC Securities Services

Job description

Job description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. 

We are currently seeking a high calibre professional to join our team as a Senior Business Analyst – Transfer Agency Global Product Delivery .

Principal Responsibilities

Job Profile:

·  The principal responsibility of the Business Analysis job category is to manage the analysis of processes in HSBC and to oversee and manage all or some of the associated activities during change implementation
·  The role holder location is Hong Kong and they may be located in projects as well as in established BAU teams
·  It is possible that the Senior Business Analyst may work on multiple projects simultaneously
·  The role is to manage related change projects and initiatives globally for Transfer Agency Product Delivery
·  This role involves the forward planning for changes and enhancements through to implementation as prioritized for Transfer Agency
·  This includes client reporting, regulatory system changes plus the interfacing and linkages with strategic Market and Security Services Transfer Agency platforms – GTAP.Net and GTAP J2EE
·  The incumbent will work with a geographically dispersed team of resources and undertake planning, enhancement and testing phases of assigned projects and activities relating to client onboarding, meeting existing clients’ new requirements and regulatory
·  Change promoted system enhancements/configuration and migrations
·  They will work closely with IT, MSS, Operations and Product teams to create and deliver realistic schedule of TA changes and improvements
·  Project work streams will be created and managed by the incumbent to deliver Single Book of Change and Strategic driven initiatives in these areas leveraging extended Product Delivery and IT teams globally, as well as Vendors. 
·  A typical responsibility will be to manage periodic reporting and client interface requirements
·  The role must be able to operate effectively both as team leader and as an individual contributor
·  The position requires a solid understanding of Transfer Agency

Responsibilities will include some or all of the following:

·  Capturing, analysing and documenting of business process (including IT processes)
·  Designing of solutions or change interventions
·  Managing change activities which can include diverse tasks such as timeline planning to stakeholder engagement
·  Devising change interventions such as training and communication
·  Managing the tracking and documenting progress and managing status reporting
·  Implementing solutions
·  Managing support staff when required, ensuring resources are utilised effectively and resource supply meets demand
·  Stakeholder Management and reporting on progress, risks, issues and dependencies
·  Requirements gathering, Standard Operating procedures and Training of Producion staff
·  Role will support production and continue to drive knowledge and user experience on Platforms
·  Ongoing documenting and maintaining Standard Operating procedures for Operations and continuing knowledge share across the business teams
·  Continue to strengthen and share knowledge within the core team supporting Platform and Product Delivery, therefore less reliance on the Vendor which will deliver cost savings
·  Supporting delivery on the 2025 pipeline and backlog of change
·  Provide support to Product Owners and assisting to facilitate discussions with key stakeholders
·  Assist on initiatives to provide input and coordinate across multiple teams on backlog items based on knowledge and support
·  Drive JIRAs for Production IT support to the correct IT/CIO team for resolution

Requirements

Impact on the Business / Function

·  Examine operating procedures to identify common business standards for set up and data requirements for TA Platforms and related systems where required and determine appropriate “operating standards” to effect change, improvements, reduce costs and enhance efficiency of valuation procedures globally
·  Capable of managing staff for whom you have and have not a direct reporting line, when required
·  Familiar with TA Fund Administration operating models and best practice
·  Responsible for all releases including: report releases, bug fixes, client request and stand-alone projects
·  Provide clear MI to stakeholders and sponsors
·  Work closely with IT, TA Operations, Project Leads and Product to create realistic schedules
·  Responsible for effective delivery of key projects
·  Driving the culture by promoting Target operating model defined and thereby contributing towards creating opportunities for Changes / Automations, Cost reduction and Sustainable saves

Customers and Stakeholders

·  Global team 
·  Senior Business Analyst will be responsible for APAC (Hong Kong, Australia & Singapore), UK (Edinburgh, London) and EU (Ireland, Luxembourg) along with Global service centers situated at Kolkata, Sri Lanka, Bangalore wherever TA Operations exists
·  Security Services IT 
·  IT are based in UK, Kolkata, Pune and HK
·  Global Product Management
·  Role will have to assist Senior team members of the Transfer Agency Product Delivery Management for TA product delivery in order to prioritized the Business requirements and get them developed

Leadership & Teamwork

·  Work closely with Product, IT and Business teams to insure project objectives as defined by Senior Management are met
·  Will be expected to be vocal in meeting / calls with IT / Stakeholders and attend calls / meetings in place of the Project Manager
·  Has to have a very proactive take ownership for the responsibilities given

Operational Effectiveness & Control

·  Examine techniques, systems and processes in use and determine appropriate changes to effect improvements, reduce costs and enhance efficiency to meet business needs
·  Actively participate in all aspects of testing from integration through UAT
·  Review of vendor Release Notes and preparation of user training guides

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.