IT Sr Delivery Manager/Senior Lead Consultant Specialist

Job description

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Lead Consultant Specialist

In this role, you will:

·  Managing the deliveries under Retail Banking & Strategy including initiation, approach, budgets, risks, issues, building stakeholder buy-in around the project plan, commitments and changes to the system resulting in the final delivery.
·  Responsible for following methodologies and governance using standard project management tools and working closely with delivery managers and team across business units.
·  Supporting Technology teams to manage delivery proactively, balancing scope, schedule, resourcing, dependencies, communications, and budgets.
·  Providing management to maintain a focus on how the project aligns to wider program objectives, where appropriate, and to the change portfolio across HSBC
·  Responsible for ensuring timely project reporting, risks, issues, and dependencies to the management, stakeholders and steering committees. Making recommendations to influence decision-making in order to maintain progress towards delivery and benefits realisation.
·  Ensuring adherence to standard controls thru Non-Functional Requirements and drive teams to achieve compliance and framework, capability management, security controls and technology architecture designs.
·  Establishing effective governance and controls, in line with Business Transformation Framework, and co-ordinating cross DevOps and cross Global Business/Global Functions delivery
·  Manage all EMEA deliveries and other regional projects delivered by various DMs within the space. Proven track record in delivering high quality on time deliveries within budget allocations.
·  Demonstrate good knowledge of Program/Project Management Framework, supporting the creation of detailed plans including key activities and milestones using Clarity and other HSBC tools.
·  Support Global Program and/or regional change management implementation activities as applicable.
·  Manage progress against plan and assess any roadblocks, risks and issues which would surface and hinder project deliveries.
·  Define Critical Success Factors (CSFs), Key Performance Indicators (KPIs) and other objectives that must be met by the project and project delivery team.
·  Develop a good level of understanding of the appropriate business systems of the Group and their associated IT project management requirements.
·  Risks, issues and problems are managed and escalated efficiently with a minimum service disruption.

Requirements

To be successful in this role, you should meet the following requirements:

·  Essential skills for this role include but is not limited to knowledge around Retail Banking & Strategy products, Vision plus, conversant on various surround teams and applications supporting this space such as HUB, staff channels, customer channels, messaging, utilities, alerts, operations, BI systems, external interfaces like Visa, MasterCard, Idemia, Loyalty partners etc. along with knowledge on products, features and services offered.
·  Experience of managing 3rd party vendor agencies and consultancies
·  Have experience working with Agile lifecycle, tracking and process management tools, e.g. Rally, JIRA
·  Ability to work in an unstructured and changing environment, competent at managing an ever-changing backlog and can pivot on strategy and priorities when business needs arise
·  Working with requirements gathering and journey mapping, working directly with business stakeholders. Able to articulate how these requirements are elaborated and validated
·  Customer focused, results-based approach, able to deliver to deadlines.
·  Understanding of how the changing regulatory environment has impacts on the WPB Cards Technology product design process
·  Good knowledge of IT policies and practices combined with IT hardware, software, operations, and networks experience
·  Excellent negotiation and diplomatic problem-solving skills to resolve issues across functional areas and between the organization and external parties.
·  Proven ability to rapidly build relationships with key stakeholders, selectively communicating technical ideas to both technical and non-technical stakeholders
·  Excellent communication skills and an understanding of how to work with global teams to be effective across video conferencing, email, messaging, time zones
·  Ability to influence teams to think "outside" the box and look at solutions/approaches outside traditional comfort zones
·  Able to broker agreement between IT and the business in a tactful and non-aggressive way
·  Ability to question and reduce costs without impacting on quality of delivery
·  Strong interpersonal skills.
·  Energetic, positive attitude and team player, having a sense of urgency and enthusiasm in developing a best-in-class product.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India