Product Owner – Martech - Wealth & Personal Banking

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Product Owner – Martech.

Principal Responsibilities

·  Be accountable for making, and keeping, the product a success
·  Responsible for the product vision and conveying that vision to other teams
·  Day to day product management and first line support for product queries
·  Implement a scalable adoption framework across regions and markets, and partner with them to use rich first party data to create new services that improve customer experience and drive innovative acquisition strategies
·  Be aware of related industry trends, distilling this knowledge to share with the wider team and using it to drive product direction
·  Manage the promotion and communication of the product roadmap and successes to the wider organisation
·  Maintain and manage communication with business stakeholders, resolving conflicting priorities
·  Collaborate with the team to showcase the product to stakeholders

Requirements

·  Strong knowledge and management of Web Analytics solutions
·  Deep understanding of Marketing strategies such as customer segmentation and personalization, their differences, and how they can combine together
·  Highly organised with the ability to juggle multiple projects
·  Smart thinker, innovator, with a desire to find ways to continually improve the service delivered to customers and stakeholders
·  Excellent written and spoken communication skills
·  Extensive experience with Martech and marketing technology such as CDP, Optimizely, Adobe Target, Tealium, Google Analytics, BQ and Looker
·  Experience in product ownership, ideally a mix of vendor managed and in-house solutions would be advantageous
·  Good understanding and/or experience of Agile principles
·  An interest in continual improvement of systems, processes & outputs
·  Technically astute with the ability to translate potentially complex, ambiguous problems into easy to consume narratives

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.