Head of Acquisition and Proposition Development - Wealth and Personal Banking

Job description

Job description

Some careers grow faster than others.    

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as  Head of Acquisition and Proposition Development.

Principal responsibilities

·  Develop client continuum propositions & initiatives and connect all beyond banking propositions across International Education, Health & Wellness and Lifestyle etc with overarching strategy to drive Premier and Premier Elite customer growth with quality and revenue generation.
·  Develop overarching acquisition strategies with a focus on Greater China, riding on Premier propositions and by leveraging partnerships and product initiatives etc
·  Deliver holistic acquisition initiatives to achieve targeted business volumes with Partnership, Distribution, Digital, Product and Marketing teams
·  Collaborate with Partnership on:
·   driving implementation of new customer engagement offers and referral opportunities
·  developing and managing end-to-end journeys from capturing referrals to fulfilling account opening for onboarded partners.
·  Improve customer experience from acquisition to servicing through journey reviews and enhancements
·  Drive relevant performance indicators vs benchmarks.

Requirements

Requirements

-       Extensive years of experience within proposition, product, sales and/or marketing roles in a financial institution, preferably in Retail Banking, with a strong cross-functional understanding of customer segmentation, products, distribution network (sales), marketing, digital and analytics

-       Experience with high net worth, affluent segments and investment products required, with exposure to marketing HK or Asia will be a bonus

-       Experienced in strategic development within financial institutions

-       Strong understanding of retail and private wealth products, processes and operations

-       Experience of working in Greater China markets within retail banking and wealth management, focusing on Hong Kong

-       Knowledge of regulations, policies and competitive strategies across the retail banking and wealth management industry

-       Excellent communication skills with an ability to influence stakeholders

-       Innovative mindset and positive attitude with the capability to work under pressure and deliver on multiple deadlines

-       Strong analytical and numerical skills

-       Demonstrated ability to lead teams and drive execution excellence

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.