Cashier II - Wealth & Personal Banking

Job description

Job description

Some careers prize diversity more than others.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Cashier II.  

Principal Responsibilities

·  To demonstrate the ability to be efficient and effective with time
·  To supervise the activities of the cash section and to monitor the balancing of cash total
·  To establish good rapport and relationship with customers, handle their requests and enquiries skilfully
·  To take personal accountability for decisions, actions, and risk mitigation, solving customers’ problems
·  To address customers’ dissatisfaction and provide alternatives or solutions in accordance with Customer Response Handling Guideline
·  To provide support to Customer Service Manager as and when required
·  To perform other branch operational duties as assigned after banking hours
·  To assist other team members to accomplish their works and keep the team on track
·  To be the dual controller of cash in the branch and to open and lock up the safe
·  To supervise, count, sort and prepare cash which are to be delivered to and from Main Treasury and to monitor and estimate branch cash supply

Requirements

·  University graduate or Associate degree / Higher diploma / HKCEE / HKDSE holders with passes in Chinese, English, Mathematics
·  Retail banking experience, with knowledge of general banking products and branch support experience
·  Possess solid banking experience in cash handling and branch operations
·  Self-motivated and able to work independently
·  Attentive to detail and strong problem solving skills
·  Adequate customer service orientation and experience
·  Good understanding of branch operations, policies, procedures, practices, rules and sales compliance requirements
·  Good interpersonal skills
·  Good written and verbal communication skills, fluent in English, Cantonese and Putonghua

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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