Process Automation Lead

Job description

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Process Automation Lead

 

Role Purpose:

A subject matter expert, who has in-depth knowledge of RPA management. Plays a key role in not just problem solving but also identifying RPA needs during the implementation to drive business efficiency.

Also helps in the strategic direction in BAU processes.

The role holder will:

·  Promote strategic direction to the overall department.
·  Clearly articulate and disseminate functional priorities, engaging with the team members and driving them to perform at the highest level.
·  Provide guidance and thought leadership to the automation delivery teams so that services are built and delivered in line with Governance Principles.
·  Collaborate with Business and Vendor teams to redefine the process and identify opportunities for Automation.
·  Share industry best practices. Continuously explore new tools, engage with product vendors on product roadmaps and PoCs, and evaluate technology relevance / effectiveness.
·  Drive adherence to HSBC's guidelines, service level agreements and statutory requirements at all instances.

Main Activities:

·  Oversees the management and implementation of the technical solutions and providing technical support for live processes built by the DOC.
·  Manages the delivery of projects against agreed timelines and business requirement.
·  Lead a positive work environment and promote teamwork to drive engagement.
·  Foster close collaboration between the DOC, CoE, OTPE and Business Services.
·  Participate in appraisal processes as appropriate.
·  Line management for direct reports and adhering to HSBC performance management guidelines.
·  Inspire and engage people through policy to create an inclusive, high performing, and client-centric culture, enhancing the client experience.
·  Creates an environment which encourages development and uplifts capability within the team.

Requirements

·  Strong understanding of Automation technologies, the operational processes and when Automation should be used.
·  Awareness of industry best practice RPA methodology, design standards and tools.
·  Awareness of at least one of the Automation technologies in the DOC toolkit.
·  Previous experience within IT or Automation (1+ year) and Line Management environment.
·  History of successful delivery of business transformation or IT programs.
·  Proven track record in a similar role would be advantageous.
·  Strong leadership skills and demonstrates strategic thinking.
·  The role requires an articulate individual, comfortable dealing with management.
·  Strong written and verbal communication skills required.
·  Excellent interpersonal skills required.
·  Must be well organized and able to multi-task effectively and efficiently.
·  Experience in negotiation and conflict management.
·  Ability to problem solve, clearly articulate requirements, and implement and drive change.
·  Energy, enthusiasm, and drive

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.