Delivery Head

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Delivery Head (Regional Head of Wholesale Infrastructure China) .

 

Business: CTO

 

Principal responsibilities

·          Report to the Global Head of Wholesale Enterprise Services on day-to-day delivery and take part in the organization strategy design and execution in support of delivering best-in-class infrastructure services for the business.

·          Provide entity management responsibility for the Wholesale infrastructure teams in China and oversee the strategy execution in the region to ensure successful delivery of business values and outcomes.

·          Manage the Technology Risk and Control portfolio for Wholesale on prioritized control areas and drive continuous improvements on control governance and effectiveness through adoption of AI and automation.

·          Actively engage product end-users to understand customer requirements and work collaboratively with engineering teams and CTO to improve product efficiency and drive tangible business-aligned improvements and benefits to ensure operationally that new features deliver business value.

·          Lead the development and adoption of the global infrastructure automation products, including and not limited to DIGS (Digital Infrastructure Global Services) platform, certificate renewal automation and lifecycle management, role-swap automation, technology upgrade automation as well as all other pre-existing and future technology products that will help take forward self-service enablement and process simplifications across all infrastructure change activities, operations, and service management tasks.

·          Identify and lead other innovations / initiatives which will result in efficiency and quality improvements and uplift service resilience capabilities for the organization.

·          Builds and maintains relations between the organizational end-users, the product teams and management teams across HSBC Technology.

·          Collaborate with Service Management Disciplines and Service Management Practice resources to ensure adherence to the Service Management best practice and adoption.

Requirements

·        Proven experience in delivering large, complex infrastructure or service resilience uplift projects in a highly demanding environment.

·        Proven experience in managing senior stakeholders and co-ordinating global teams with a clear understanding of the communication strategies required to handle both.

·        Excellent communication and writing skills to build and maintain effective relationships with the user community and product suppliers. Articulate, fluent in English and Cantonese.

·        Customer Focus – proven capabilities in listening to customer requirements. Put the customer at the heart of everything we do.

·        Proven ability to navigate HSBC teams and structures – the ideal candidate will already have a stellar network within HSBC.

·        Self-motivated and willing to learn and take responsibilities. Be open to act on any feedback given.

·        Leadership – proven capability in motivating people both in and outside their team. creating a team-led culture

·        Passionate – Has the passion and drive to push the development and adoption of the product set in the wider organization.

·        Having a strategic mindset, are forward looking and always look for opportunities to improve the product.

·        A board understanding of service management techniques, including change management, incident management, Data Centre Operations, and configuration management.

·        Able to work at flexible hour for late evening meeting with colleagues in various regions.

·        Willing to learn or explore various new technologies.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

 

 

 

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

 

You’ll achieve more when you join HSBC.

 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

 

***Issued By HSBC Software Development (GuangDong) Limited***