Service Manager_609

Job description

About the Job

Support the work of the Service Owner for AI Services as a product by maintaining service description, controlling P&L, coordinate the operations and maintenance, monitoring SLA

What you do

• Perform service controlling (P&L) and monitoring and SLA management
• Plan resource, infrastructure, capacity and budget of the services in addition to the service components
• Plan and setup the software as a service concept for a globally available service
• Initiating planning and set up of new service components, communicate with customers
• Coordinate the financials of the related software, complex server infrastructure and databases
• Document, maintain and optimize processes and configurations related to the environments
• Coordinate with various stakeholders in development, architecture, rollout and operations teams as well as with customers for releases/upgrades/changes
• Manage and support service related risk assessments and audit
  
  

What you bring

• At least 3 years’ experience in project management and strong financial knowledge
• Solid understanding of Infrastructure architecture
• ITIL
• Experience with software as a service concept
• Strong analytical and organization skills
• Strong customer focus, adaptability and excellent communications skills
• Advanced English is a must
• Basic knowledge of AI technologies, principles, and their practical use
• Preferred: Experience with Service Now
• Optional: Experience in BI Project Management and Service delivery management

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

74893 | Ingeniería informática y tecnológica | Profesional / Senior | PG10 | Allianz Technology | Jornada completa | Indefinido