Litigation Specialist - WPI

Job description

LITIGATION SPECIALIST, INTERNAL REVIEW – GOVERNMENT SERVICES - SYDNEY

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

The primary purpose of this role is to execute all internal reviews, provide technical claims management and subject matter expert advice, and ensure all dispute processes and procedures are current, monitored, updated, and adhered to across the core contracts.

• Ensure Internal Review determinations are soundly based and resolved within the relevant guidelines, policies, and legislative requirements.
• Collaborate with Litigation, Technical Specialists, and Claims teams to ensure effective management of claims and advocate the use of alternate strategies to progress claims.
• Provide outstanding customer service to all parties and identify solutions to resolve disputes that align with Allianz business goals.
• Work closely with claims teams to ensure claims are managed in accordance with legislative requirements and common law practice.
• Represent Allianz at the Personal Injury Commission (PIC) when required.
• Increase awareness and contribute to improvements in claims decision-making practices, informed by insights and disputed PIC outcomes.
• Ensure privacy is maintained in all interactions, aligned with Allianz corporate guidelines and policies.
• Strengthen governance, risk management, internal control management, and risk culture in relation to internal reviews.
• Identify skill gaps in technical and legal matters, providing input on training needs with Team Managers regarding decision-making and claims management practices.
• Keep the business informed of legislative changes and case law precedents, embedding them into decision-making across the business.
  
  

About you

• Extensive Workers Compensation experience and strong knowledge of relevant legislation.
• Customer-centric approach to strategy and initiative development.
• Professional scepticism with the ability to challenge accepted practices constructively.
• Strong planning, prioritisation, and organisational skills to manage competing demands.
• Outcome-focused with ability to deliver end-to-end results.
• Autonomous worker with effective cross-business partnering skills.
• Strong understanding of claims management models and cost drivers.
• Analytical and critical thinking skills to interpret data, identify patterns, and develop solutions.
• Excellent verbal and written communication skills with clarity, impact, and influence.
• In-depth understanding of strategy development and ability to align departmental strategy with organisational vision.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  

Benefits and Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group  

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.   

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.  

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.  

Adjustments and support  

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.