Customer Services Representative

Job description

Position Accountabilities

 

Summary:
To provide high levels of customer service for the clients and customers of Allianz Partners on product & service enquiries received via the Service Centre

 

Accountabilities: 
•    Leverage solid experience and knowledge in Extended Warranty products, policies and claim processes, to provide best in class service to end customers Expansion to cover other products and services including but not limited to Travel insurance, Personal lines and Roadside assistance inline with business needs
•    Provide professional advices to customer to steer service to sales
•    Initiate the claims process on behalf of customers, explaining the process & requesting the submission of the required paperwork from the customer before liaising with the Claims team to ensure a timely resolution of the claim. Complete policy endorsement requests in system in accordance with customers’ requirements & processes.
•    Liaise with customers to resolve coverage discrepancies resulting from the sales and claim processes Properly follow-through of customer requests and internal processes to ensure customer requests are addressed in a professional and timely manner. This includes but not limited to communicating with external authorized repair service providers on quotation validation and negotiation for the best resolution.
•    Handle customer complaints with a high sense of urgency & with the highest sensitivity.
•    Respond and maintain the highest service standard at all times to customers and client & service partner enquiries in a professional manner.
•    Provide timely feedback on all system or service problems, and submit requirement to IT & other relevant departments.
•    Complete other works assigned by the company

 

Required Qualifications
•    Bachelor of financial, insurance and associated major preferred.
•    1-2 year of working experience in call center in relevant to appliance extended warranty and insurance operations.
•    Excellent customer service mindset and communication skills
•    Believer in team work and resilient to work pressure 
•    Strongly competitive and strive for continuous improvement in both productivity and quality
•    Good discipline in attendance and punctuality.
•    Fluently Cantonese, English & Mandarin.
•    Excellent skills with computer.

64167 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.