Human Resources Representative - Benefits

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

The Human Resources Representative will provide end-to-end support for our employees to ensure a smooth and engaging experience. You will deliver HR support and administration in applicable areas within People Operations. This position reports to the Head of People Operations.

 

Key Responsibilities:
•Perform transactional tasks connected with personnel administration according to predefined work instructions within appropriate guidelines, policies, laws and regulations and respond to the requester accordingly.
•Enter data into applicable systems.
•Support in continuous improvement activities to enhance and improve current ways of working.
•Assist partners and employees with questions and issue-resolution efficiently, timely and with care.
•Have a clear understanding of all the provided benefits as well as terms of eligibility for each employee group.
•Assist with annual reporting and/or audit requirements.
•Participate in new employee orientation sessions.
•Ability to process benefit enrollments, COBRA, terminations of coverage, life event changes, changes in beneficiaries, retirements, and death claims.
•Document and maintain process work instructions and knowledge share documents.
•Handle incoming calls, emails, and/or chat sessions from employees quickly and efficiently. 
•Train others on process and procedures.
•Ability to work cross-functionally.
•Participation in root cause analysis activities.
•Ability to confidentially manage HR and medical related information and always demonstrate ethical and professional conduct.
•Work within the service management tool to record details of inquiries, comments, complaints, transactions or interactions and take applicable action.
•Utilize software, databases, scripts, and tools appropriately.
•Prioritize and organize work in a demanding and fast-paced environment.
•Travel to different businesses to support employees during annual open enrollment.
•Other administrative duties as assigned

Who are you?

Knowledge, Skills & Attributes:

•A “Customer Service” mentality.
•Strong communication and soft skills.
•Business mindset, results-driven, composed with a positive attitude.
•Able to identify and resolve problems.
•Adept at follow-through, excellent organization, and time management skills.
•Display professionalism through sound judgment, initiative, and flexibility.
•Detailed oriented and the ability to rapidly learn and take advantage of new concepts.
•Ability to be flexible and take initiative.
•Strong work ethic with the ability to work independently and with minimal supervision.
•Strong knowledge, understanding and ability to interpret laws, regulations and policies related to benefits.
•A sense of urgency, a capacity for accurate decisions and the ability to exercise sound judgment in a demanding work environment.
•Excellent listening, verbal, and written communication skills with employees at all levels of the organization; able to create a working environment of open communication and trust.
•Able to work effectively both autonomously, as well as collaboratively in a fast-paced environment and consistently deliver high quality results in a timely manner.

Education and Experience Requirements:

•Associates in Human Resources or Business Administration, or the equivalent combination of education, training, and experience that provides the required knowledge skills and abilities.
•Two or more years of related professional experience.

 

Necessary technical / functional / language skills:

•Excellent computer skills in a Microsoft Office 365 environment.
•Hands-on experience with Human Resources Information Systems (HRIS) – Preference given for SAP knowledge and / or SuccessFactors.
 

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits.  You will enjoy:    

· 
Competitive base pay  

· 
Comprehensive medical, dental and vision insurance  

· 
Generous PTO  

· 
Tax deferred retirement plans, varied by business; 401(K) with company match  

· 
Global organization with expansive career growth opportunities  

· 
Volvo Group University for professional and personal development  

· 
Workplace health/wellness and reimbursement programs  

· 
On-campus fitness center and café  

· 
Avid approach to Sustainability  

· 
Culture with a passion for Diversity, Equity, and Inclusion for all  

· 
We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.  

Ready for the next move?

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

 

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

At Group People & Culture , a part of Volvo Group, we create the foundation and frameworks for people growth and organizational development, to drive the people agenda that enables the realization of the Volvo Group aspirations through people strategy and commitment. You will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead.

Job Category:  People & Culture

Organization:  Group People & Culture

Travel Required:  Occasional Travel

Requisition ID:  14899